United States Postal Service

2.6
23 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5701M Moffett Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5701M Moffett Rd, Mobile, AL
36618, United States

Hours

Reviews

2.6
23 reviews
5 stars
9
4 stars
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0
2 stars
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1 star
13
  • EW
    E Joe Williams
    Jul 2, 2025
    1.0
    Every single package is opened or tampered with. Half of our package stolen
  • CJ
    Cheryl Johnson
    Nov 3, 2021
    1.0
    I don't usually post reviews, but wanted to share my experience at this location. During Covid, my family needed to request a number of mail holds. The cashier that often wore the reddish wig seemed to have a personal problem with our mail holds. She did not know or understand our circumstances before removing the mail hold and sending us a note that we could purchase a mailbox. By the way, the note was not on official USPS letterhead. Also, I assume she removed the hold as the system still had it in place. To keep from being a nuisance to USPS, we are taking steps to minimize mail delivery including transitioning from paper to electronic mail and selecting alternate delivery points with other carriers for packages. If she had a better approach and excellent customer service skills, I would have considered temporarily purchasing a mailbox. She also suggested that we forward the mail. This was not an option as the mail is already delayed. Again, I don't usually post reviews, but wanted to provide feedback on the poor customer interface at this location. The mail carrier that we spoke to was excellent and had no problem holding the mail until our temporary circumstance was resolved. So no reflection on her. Perhaps customer service training is needed at this location to ensure customers have a great experience interacting with all USPS employees. Also, if we can't place mail holds, let the electronic system control the process and not allow it. Customers are expected to understand delayed mail delivery so why can't workers understand clients may have temporary circumstances that require mail holds.
  • YK
    Yvonne Kimbrough
    Mar 6, 2018
    5.0
    Easy in and out...satellite office..

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.