United States Postal Service

2.4
266 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 56 Hughes Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
56 Hughes Rd, Madison, AL
35758, United States

Hours

Reviews

2.4
266 reviews
5 stars
80
4 stars
13
3 stars
7
2 stars
12
1 star
154

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with mail and package deliveries, including misdeliveries, lost packages, and delays.

Customer Service

While some employees were praised for their friendliness and helpfulness, many reviews highlighted poor customer service, including unresponsive management and rude staff.

Long Wait Times

Customers frequently complained about long lines and slow service at the post office, often citing understaffing as a major issue.

Communication Problems

Many customers expressed frustration over the inability to reach the post office by phone, with reports of calls going unanswered or being hung up on.

Overall Satisfaction

Overall, customer satisfaction was low, with many expressing a desire to avoid this post office due to ongoing issues.
  • SW
    Stefani Walden-Hall
    3 days ago
    1.0
    Horrible terrible service. Stopped mail just because of a for sale sign. Returned all mail to sender. Had a P.O. Box with someone else mail. How do I know the person SHARING my PO BOX DIDNT STEAL MAIL. Important documents weren't able to be received. They gave wrong information. Don't trust these people. 0 STARS rude AA lady
  • MM
    M
    5 days ago
    1.0
    Mail drivers drive WAY to fast almost hitting children 🤬
  • NA
    Nike A
    Nov 8, 2025
    4.0
    The people here are great at what they do. The service is always good.
  • SH
    Sabrina Hart
    Nov 8, 2025
    4.0
    This post office may not have enough employees but they are really great people and I love seeing when I go.
  • LD
    Logan Drury
    Oct 29, 2025
    1.0
    Had a package delivered to my house today and it's been raining all day. After shoving the mail in the box there wasn't enough room for the package to fit in the box and close the door. Needless to say, my package has been getting rained on since it got delivered. It doesnt take common sense to know that was a bad idea.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.