United States Postal Service

2.5
273 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 56 Hughes Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
56 Hughes Rd, Madison, AL
35758, United States

Hours

Reviews

2.5
273 reviews
5 stars
83
4 stars
13
3 stars
7
2 stars
12
1 star
158

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Delivery Issues

Numerous reviews highlighted problems with late deliveries, misdelivered packages, and packages marked as undeliverable without proper attempts.

Staffing Problems

A common theme was understaffing, leading to long wait times and inadequate service during busy periods.

Mixed Experiences

While some customers praised the friendliness and efficiency of certain employees, many others expressed frustration with the overall service quality.
  • NG
    NJ G
    Dec 23, 2025
    5.0
    Twice now I've had a hard to find package, and this team has gone above and beyond both times on locating them. Joey, Rose, CC - you're awesome!!
  • CS
    Cole and Chloe Studios
    Dec 22, 2025
    1.0
    Wouldn’t deliver my packages when they said they would
  • MD
    Mr Denly
    Dec 15, 2025
    1.0
    The fella at the counter was VERY rude, did not want to be there, and he could not be bothered. I was called to the counter and I asked a question and he said he didnt have time to help me.. he had customers to help. I AM THE CUSTOMER!! When he finally did help me he was all sarcastic and rude. I spoke with the postmaster, who couldnt care less either. Defund the USPS. Theyre obviously a waste of money.
  • DD
    Dborden
    Dec 11, 2025
    1.0
    This is one the WORST USPS centers. Packages are routinely late, the couriers marked registered mail that it could not be delivered, yet they never even try, they place it in the mailbox, and never actually complete the service. The front desk only has one agent when the line has over 10 people and out the door.
  • SS
    Saving Sea
    Dec 3, 2025
    5.0
    Every time I have gone here I have never had any issues. The line can sometimes be long but they get through it very quickly if you have the patience to wait just a couple minutes. Every trip I’ve had lasted around 10mins or less. I’ve definitely been in worse lines. Kinda have to expect it from postal services in general. THANK YOU to all the USPS workers!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.