The UPS Store

3.4
114 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2988 in Madison offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Publix Shopping Ctr @ Hwy 20 West And Shelton/Zierdt Road.

Details

  • DeliveryNot available

Location

The UPS Store
8000 Madison Blvd, Madison, AL
35758, United States

Hours

Reviews

3.4
114 reviews
5 stars
63
4 stars
3
3 stars
1
2 stars
9
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs, while others reported rude and unprofessional behavior from certain employees.

Service Efficiency

Several reviews highlighted quick service and efficient handling of packages, but there were also complaints about slow service and long wait times.

Pricing Transparency

Customers expressed frustration over unexpected fees and lack of transparency regarding pricing for services, particularly for notary services and shipping.

Mixed Experiences

While some customers had positive experiences and recommended the store, others reported significant issues with management and staff attitudes, leading to a lack of trust in the service.
  • AA
    Ashlei
    Sep 14, 2025
    5.0
    Staff is very nice, patient, and helpful
  • CQ
    Chi Quetta
    Sep 9, 2025
    5.0
    Leah is so kind and helpful. They were pretty busy when my son and I stopped by today. There was also some work being done above the ceiling tiles. The entire team was moving about, working effortlessly.
  • EE
    Enonymoose
    Aug 20, 2025
    5.0
    The driver that delivers to Southland Ct in Madison ( delivery was made within about 20 minutes of this review) is an amazingly awesome person. He brought our package right to the door to drop it off. I can feel safe in knowing that he did everything he could to make sure it was still there when I get home. Thank you mysterious UPS driver!!!
  • CN
    Cara Nall
    Apr 27, 2019
    1.0
    This store doesn’t offer full notary services, so suggest you take documents elsewhere. They previously questioned notarizing an approval for a background investigation, and today declined to notarize a basic medical form. I was able to go elsewhere easily but was frustrated to waste a trip. The staff at this store was professional, but don’t waste a trip if you’re coming here only for notary services in case they won’t notarize your form either. ETA: I appreciate the owners response below, but the staff at the time declined because of the document type. They were even kind enough to provide the card for a traveling notary I could contact to come to my home. I have documents notarized routinely and am well-versed in not completing or signing documents beforehand. Thank you!
  • KR
    Kayla Riggs
    Sep 27, 2016
    5.0
    Can NOT say enough nice things about this business. I drive from Decatur to this location because I can rely on friendly staff and guarantee that they appreciate my business. Never had any issues and my packages have always arrived on time.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2988 in Madison offer?

The UPS Store #2988 offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and more.