Brand Certified
The UPS Store
3.4(128 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
12060 County Line Rd, Madison, AL
35756, United States
Certified by The UPS Store • Mar 01, 2026
(256) 232-3474
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/al/madison/12060-county-line-rd
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5217 in Madison offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Publix Center.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.4
128 reviews
5 stars
69
4 stars
6
3 stars1
2 stars
5
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported to be rude and unprofessional.
Efficiency
Many customers appreciate the quick and efficient service, but there are complaints about long wait times and staff being overwhelmed during peak hours.
Package Handling
There are significant concerns regarding package handling, with reports of lost or damaged items and inadequate packing services.
Store Hours
Customers frequently mention issues with the store not adhering to posted hours, leading to frustration.
Staff Knowledge
While some staff members are noted for their knowledge and helpfulness, others are criticized for lack of training and understanding of procedures.
- DWDavidAmy WilliamsFeb 21, 20261.0Says open until 4pm but that girl up front thinks that they should close 20 minutes early! Don't send me messages to pick up my package ASAP if you're just going to stare at me and make faces.
- JMJames McClainJan 5, 20265.0This UPS Store is an A+. Opens on time, always well staffed, friendly, and professional. The only store I use. Very pleased!!
- MCMary CrosbyNov 21, 20255.0The Countyline location is always efficient and kind. As a small business owner, I have to make several shipments per week. The manager and team there are amazing. I’ve never had a package lost or damaged and they always have great attitudes. The manager’s kindness, shipping knowledge, and professionalism is unmatched. THEY DESERVE A RAISE OR AT LEAST ACKNOWLEDGE FROM CORPORATE!
- KTKaren ThackerOct 22, 20255.0The staff is always nice and cheerful
- BLBeth LandoltSep 25, 20255.0Efficient and friendly team
Frequently Asked Questions About The UPS Store
What services does The UPS Store #5217 in Madison offer?
The UPS Store #5217 in Madison offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.
Where is The UPS Store #5217 located?
It is located at 12060 County Line Rd, Ste J, Madison, AL 35756, inside The Publix Center.
What are the operating hours of The UPS Store #5217 during weekdays?
The UPS Store is open Monday through Friday from 8:00 AM to 6:30 PM.
Is The UPS Store #5217 open on Saturdays and Sundays?
Yes, it is open on Saturdays from 9:00 AM to 4:00 PM and closed on Sundays.
Does The UPS Store #5217 offer mailbox rental services?
Yes, they provide mailbox services for all your mail and packages.
What payment options does The UPS Store #5217 accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact The UPS Store #5217?
You can call them at +1 256-232-3474 or email store5217@theupsstore.com.
Are there any special offers available at The UPS Store #5217?
Yes, they offer special deals and coupons to help you save; details are available on their website.
Which nearby places can customers visit before or after their trip to The UPS Store?
Customers can visit nearby places like Cost Cutters for haircuts, China Dragon for dining, or Xubifit gym for a workout.
How can nearby businesses like Shred Nations and US Lawns - Madison complement services at The UPS Store?
Shred Nations offers professional shredding services, and US Lawns provides landscaping; customers can combine errands in one trip for convenience.
Brand Certified Facts from The UPS Store
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Certified March 01, 2026Yext Knowledge Graph
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