Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5217 in Madison offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Publix Center.
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported to be rude and unprofessional.
Efficiency
Many customers appreciate the quick and efficient service, but there are complaints about long wait times and staff being overwhelmed during peak hours.
Package Handling
There are significant concerns regarding package handling, with reports of lost or damaged items and inadequate packing services.
Store Hours
Customers frequently mention issues with the store not adhering to posted hours, leading to frustration.
Staff Knowledge
While some staff members are noted for their knowledge and helpfulness, others are criticized for lack of training and understanding of procedures.
DW
DavidAmy Williams
Feb 21, 2026
1.0
Says open until 4pm but that girl up front thinks that they should close 20 minutes early! Don't send me messages to pick up my package ASAP if you're just going to stare at me and make faces.
JM
James McClain
Jan 5, 2026
5.0
This UPS Store is an A+. Opens on time, always well staffed, friendly, and professional. The only store I use. Very pleased!!
MC
Mary Crosby
Nov 21, 2025
5.0
The Countyline location is always efficient and kind. As a small business owner, I have to make several shipments per week. The manager and team there are amazing. I’ve never had a package lost or damaged and they always have great attitudes. The manager’s kindness, shipping knowledge, and professionalism is unmatched.
THEY DESERVE A RAISE OR AT LEAST ACKNOWLEDGE FROM CORPORATE!