Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5217 in Madison offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Publix Center.
While many customers praised the friendly and helpful staff, there were numerous complaints about rude behavior and unprofessionalism from certain employees.
Efficiency
Several reviews highlighted the efficiency of the service, with quick processing times and helpful staff, although some customers experienced delays and issues with package handling.
Package Handling
There were significant concerns regarding the handling of packages, including lost items, improper packing, and lack of accountability for damages.
Store Hours
Multiple customers reported issues with the store not adhering to posted hours, leading to frustration and inconvenience.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the service while others expressed dissatisfaction and vowed not to return.
JM
James McClain
Jan 5, 2026
5.0
This UPS Store is an A+. Opens on time, always well staffed, friendly, and professional. The only store I use. Very pleased!!
MC
Mary Crosby
Nov 21, 2025
5.0
The Countyline location is always efficient and kind. As a small business owner, I have to make several shipments per week. The manager and team there are amazing. I’ve never had a package lost or damaged and they always have great attitudes. The manager’s kindness, shipping knowledge, and professionalism is unmatched.
THEY DESERVE A RAISE OR AT LEAST ACKNOWLEDGE FROM CORPORATE!