Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5217 in Madison offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Publix Center.
Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their exceptional service.
Efficiency
The store is often noted for its quick and efficient service, although some reviews mention long wait times during peak hours.
Shipping Issues
Several customers reported problems with lost or damaged packages, as well as dissatisfaction with the handling of claims and refunds.
Inconsistent Experience
While many customers had positive experiences, others reported rude or unprofessional behavior from staff, leading to a lack of trust in the service.
Store Hours
Customers expressed frustration over the store not adhering to posted hours, leading to inconvenience.
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Mary Crosby
Nov 21, 2025
5.0
The Countyline location is always efficient and kind. As a small business owner, I have to make several shipments per week. The manager and team there are amazing. I’ve never had a package lost or damaged and they always have great attitudes. The manager’s kindness, shipping knowledge, and professionalism is unmatched.
THEY DESERVE A RAISE OR AT LEAST ACKNOWLEDGE FROM CORPORATE!
KT
Karen Thacker
Oct 22, 2025
5.0
The staff is always nice and cheerful
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Beth Landolt
Sep 25, 2025
5.0
Efficient and friendly team
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Faret Sanon
Sep 18, 2025
5.0
Simple and easy process for shipping
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Sarah Moody
Sep 12, 2025
5.0
I love this UPS store! I’ve returned packages here, gotten passport photos, and also printed out invitations for my kids’ birthday parties multiple times. They are always very helpful and kind. I live in Athens but go out of my way to use this UPS store because it’s so much better.