United States Postal Service

4.0
29 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 33985 US Highway 98 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
33985 US Highway 98, Lillian, AL
36549, United States

Hours

Reviews

4.0
29 reviews
5 stars
19
4 stars
2
3 stars
2
2 stars
0
1 star
6
  • HC
    Holly Casart
    Aug 27, 2025
    5.0
    Had to say I just had the best experience here! Excellent customer service, friendly and with a smile! Made my day! Thank you!
  • RE
    Renae Eckhardt
    Dec 23, 2024
    1.0
    I typically do not leave bad reviews but this warranted a 1 star if I could i'd put no star! Went to get our mail through general delivery at the Lillian, AL location and was told they don't do general delivery. Although we checked online and it says they do. The gal who was working on Dec 23rd 2024 @ 330pm said: they don't do it because they don't have the space for it and it's not fair that people come from the north think they can get their mail sent here when the people that live here pay for a PO box. She didn't even want to look at my husband's phone when he tried to show her. She said it comes from her higher-ups and postmaster. Seems like it isn't about not having enough space more like she has issues with people traveling trying to get mail. P.S. We are actually from the west.
  • DC
    Donna Credeur
    Apr 25, 2023
    5.0
    We have the nicest ladies in our post office. Always helpful and friendly
  • WG
    Will Gaglione
    Jan 4, 2023
    1.0
    I hate leaving bad reviews but at this point I’ve had it. I had our mailman (drives the red Jeep) knock our mailbox off. I understand accidents happen, but then he ran it over. Instead of leaving it at our door or even knocking to let us know what happened, he leaves it in the grass. Luckily my neighbor saw the whole thing. When we brought it to the attention of the mail center, they informed us that they would be getting us a new one and sorry for the inconvenience. GREAT! I appreciated that they were on it. Close to Christmas and my partner and I were walking to our car when we saw a box on our mailbox stand… apparently instead of getting us the right mailbox, they had decided to get us a wall mounted mailbox. When I brought it to their attention, they said they would take care of it and I’ve heard nothing about it since. I am forced to drive to the post office and get my mail and live with this ugly site of a stand with no mailbox in front of my house until I buy myself a new one it seems…
  • JS
    John Staley
    May 31, 2017
    1.0
    The post office itself seems ok but whoever they have picking up mail from mail boxes is awefull. I have called to complain 3 times over the past years and it is still happening. You can put mail in your mailbox and put the flag up. It will sit there 2 sometimes 3 days. They won't pick up mail till they have something to drop off in your box however long that takes. Totally ignore outgoing mail.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.