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Visit your local Post Office™ at 2501 Mastin Lake Rd NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
2501 Mastin Lake Rd NW, Huntsville, AL
35810, United States
Hours
Reviews
1.6
142 reviews
5 stars
16
4 stars
3
3 stars2
2 stars
5
1 star
116
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported consistent problems with mail and package deliveries, including items marked as delivered but not received, and packages being returned without proper attempts to deliver.
Customer Service
Feedback indicates a significant lack of professionalism and helpfulness among staff, with many customers experiencing rudeness and unresponsiveness when seeking assistance.
Management Problems
Many reviews suggest that poor management and staffing issues contribute to the overall inefficiency and dissatisfaction with the service at this post office.
Lost Mail
Several customers expressed frustration over lost mail and packages, with claims of important items going missing or being delivered to incorrect addresses.
Inconsistent Service
Customers noted that service quality varies greatly, with some employees providing helpful assistance while others are unhelpful or dismissive.
- ARAli Ramsay5 days ago1.0My package is two weeks late because they claimed my mailbox was full. It’s a package. It’s supposed to be delivered to the front porch. They literally just don’t want to deliver it. I’ve never seen lazier mail carriers than this.
- CBComplete BeautyNov 14, 20251.0My mail comes out of the Mastin Lake location Starting in Aug 2025, i would get emails that my package is out for delivery but never arrived. I went to the post office the Supervisor told me there wasn't a main person for my route yet. The issue continued. I get regular mail, flyers, ads, coupons but no packages (big or small). I went back to the office in September 2025. I was told that my route now has a main person. I showed the Supervisor the emails Starting my package was out for delivery then it goes to an "Alert" status. The Supervisor told me she was going to call my delivery person. That was on a friday. By Friday nighy ALL my packages for the week was on my front step. The issue has happened again. In October and now here we are in November and still having the same issue. I put in a hold order from sept 17 to Oct 17 and it was ignored. I continued to get emails that my package was out for delivery but when I went to the post office they couldn't find anything!! Once again, by the end of the day I had ALL my packages on the porch. This time I am waiting on eye glasses for my son. The email said they were out for delivery 3 days ago and still nothing. Regular mail in the mailbox but no package. I had surgery and I am waiting on a piece of equipment. Again email states it was out for delivery on wed 11/12 and still nothing! I don't now what else to do. I shouldn't have to pay extra for a PO Box just to get my mail.
- PCPatricia CrowderNov 12, 20251.0I went to buy a stamp after standing in line for several minutes and it finally was my turn she informs me that they out of stamps really?? The worst won't be going back to this location
- SRScar RasorOct 15, 20251.0I understand all the terrible reviews now. I have had several packages that have been sitting at the facility for DAYS-days past when they should have been delivered and saying they still wont deliver for several days at which time I will be out of town and need these packages for my trip. I tried calling and the phone service refuses to connect me to an agent and I have tried at least ten times online to enter a complaint and it keeps saying 'error-try again later.' I caught the mail carrier just now and she said its all 'on a pallet' so I cant just go and pick anything up. I know we are in a federal shutdown and the mail service has been slashed considerably, but there is a reason I ordered these things to be delivered and I cant afford to scramble and buy them again. Terrible service.
- ATArthur ThompsonOct 2, 20251.0Haven’t received mail in almost a year when I moved I requested my mail be sent to my mothers home they decided to return to sender all of my mail without anyone denying my mail being sent there also there is not consideration to attempting find the mail that has been sitting in the return to sender box and could possibly sit there for two weeks waiting to be sent
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 2501 Mastin Lake Rd NW?
You can send mail and ship packages, purchase money orders, access Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and offers passport photo services. Please complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment online, though limited walk-in hours are available at select locations.
What are the operating hours of the Huntsville Post Office at Mastin Lake Rd NW?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 10:00 AM to 12:00 PM. It is closed on Sundays.
How can I rent a PO Box at this Post Office?
You can reserve a PO Box online via USPS's website or apply in person with two valid forms of ID and a completed application.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary by location. Please check with your local Post Office for specifics.
What nearby dining options are available around the USS Postal Service at 2501 Mastin Lake Rd NW?
Nearby dining includes Bo’s Bestwings, an American chicken restaurant, La Jamaica Authentic Island Food for Jamaican cuisine, and Ike’s Kitchen offering Nigerian dishes. These are good options to enjoy a meal before or after your visit.
Are there financial services near this Post Office?
Yes, Western Union offers money transfer services nearby. Additionally, there are discount stores like Dollar General Market and DG Market for retail needs close to the Post Office.
Where can I find beauty and personal care services near the Post Office?
Nearby beauty services include Ivey’s Barber Shop for haircuts, AR15 Hair Extensions, MJ African Hair Braiding, and All Dolled Up Salon/Beauty Bar, offering a variety of beauty and spa treatments.
How might I use nearby transit or convenience locations when visiting the Post Office?
NorthSide QuickStop is a nearby gas station and convenience store where you can fuel up or grab essentials before or after visiting the Post Office. Additionally, ATM services are accessible at Regions Bank nearby for your financial transactions.