Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 645 Wynn Dr NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
350 reviews
5 stars
65
4 stars
10
3 stars
17
2 stars
12
1 star
246
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers reported rude and unhelpful staff, with specific complaints about dismissive attitudes and lack of professionalism.
Service Reliability
Numerous reviews highlighted issues with package delivery, including misdeliveries, packages marked as delivered but not received, and long wait times for service.
Passport Services
Customers experienced significant frustration with passport appointment management, including unnotified cancellations and unhelpful staff during the process.
Understaffing Issues
Frequent mentions of understaffing leading to long lines and delays in service, with only one employee available during peak times.
Customer Experience
Overall, the customer experience was negatively impacted by poor communication, lack of assistance, and a general sense of unprofessionalism at the location.
- SCShadow Caster2 days ago1.0You'll get your mail if and when they decide to deliver it. Mail is always behind as much as a week. USPS has been ruined by Congress. Nobody can justify turning it into a gigantic mess. We had the mail on time when the sorting facility was in Madison. It worked then and now it doesn't. Go figure. Understaffed and no new investment. I think venture capitalists will swoop in and they'll go private, potentially making it worse than before. There is no accountability for wrecking it.
- ACAlexis ChasonNov 10, 20251.0My normal mail lady is amazing, but the bald guy with the red beard behind the counter is the rudest person I have ever dealt with. He always has an attitude every interaction I've ever had.
- MMMatthewOct 22, 20251.0We went to get passport, and they said they couldn't do passports for many months. Never sent an email and just wasted our time. We waited 3 weeks for this appointment and only have 2 months to get it now. Extremely unprofessional. Multiple others were in line for a passport appointment as well
- SRSummer Re’YannaOct 15, 20251.0Came in for my passport appointment and the worker told me to get in the back of the line after I had been standing in the line and the other guy had to tell her I was in line. Long story short an appointment I set 2 months ago did not fall through because the person who does passports was not in office and they still allowed me to make an appointment online, I ended going to limestone county to get my passport which they were very helpful and fast. Do not waste your time coming here for a passport appointment because they are rude, non reliable, and unprofessional. Try another county over.
- KKKeyonna KeysOct 12, 20251.0I had a horrible experience at this USPS location, and unfortunately, this wasn’t my first time dealing with the same unprofessional behavior. The staff is consistently rude, especially one of the older women who works there. Instead of being helpful, they often wait until customers have stood in line for a long time before telling them what they can or can’t do. Their attitudes are dismissive and unwelcoming, and they make a huge deal about the smallest things — like what kind of tape a customer uses. It’s incredibly frustrating. Most of the time, you’ll see staff laughing, chatting, or walking around while only one or two stations are open, which causes even longer wait times. I’ve personally seen multiple people leave the line because of how rude and unhelpful the employees are. What’s even more disappointing is how impatient and disrespectful they are toward elderly customers who clearly need extra help. Instead of offering patience and kindness, they respond with attitude or smart remarks. It’s unacceptable for a public service office that should be built on professionalism and courtesy. To make matters worse, they try to charge outrageous prices for simple things like tape — over $20 for a full roll — when a small piece to help seal a package would’ve been enough. It feels like they go out of their way not to help people. Something truly needs to be done about the staff and management at this location. Their behavior creates unnecessary stress for customers, and it makes what should be a simple visit to the post office extremely unpleasant every single time.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 645 Wynn Dr NW?
This Post Office offers mail and package sending, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, first-time U.S. passport applications are accepted and passport photos can be taken by appointment.
Do I need an appointment to use passport services here?
Most passport services require scheduling an appointment online, though limited walk-in hours may be available.
What are the Post Office's hours of operation?
Monday through Friday: 8:30 AM to 6:00 PM, Saturday: 10:00 AM to 2:00 PM, Sunday: Closed.
How can I rent a PO Box at this location?
You can search for and reserve PO Boxes online or apply in person with two valid IDs and a completed application.
Are PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with the local Post Office for specifics.
What is the cost for a passport photo at this Post Office?
Passport photos cost $15 at USPS locations.
Is there a nearby hotel for visitors to stay at when coming to the Post Office?
Yes, La Quinta Inn is located nearby and can provide convenient accommodations for visitors.
Are there nearby restaurants where I can eat before or after visiting the Post Office?
Ruggby's Food & Spirits, an American restaurant and bar, is close by and offers dining options for visitors.
Can I visit nearby businesses for other needs while at the Post Office area?
Yes, there are several nearby professional services like Driven Solutions, Momentum, and MJLM Engineering & Technical Services to explore.