United States Postal Service

2.0
355 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 645 Wynn Dr NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
645 Wynn Dr NW, Huntsville, AL
35816, United States

Hours

Reviews

2.0
355 reviews
5 stars
68
4 stars
10
3 stars
17
2 stars
12
1 star
248

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific complaints about certain employees being dismissive and unprofessional.

Delivery Issues

Frequent complaints about packages being misdelivered, marked as delivered when not received, and delays in mail delivery.

Staffing Problems

Customers noted that the location is often understaffed, leading to long wait times and inadequate service.

Passport Services

Numerous reviews highlighted issues with passport appointments, including unprofessional behavior and lack of communication regarding service availability.
  • PC
    Patrick Cartwright
    Jan 6, 2026
    1.0
    Only had one person behind the counter and took over 30 minutes of standing in line to not even get to the front. One person at the front of the line was there for 15 minutes before the line moved. Recommend going to gone postal or some other location than this.
  • JP
    Jared Pooley
    Jan 2, 2026
    1.0
    Don't schedule your passport appointment at this location. They do not have passport agents even though its listed that they do on USPS. Showed up to my appointment and they said they dont have any agents available for our appointment.
  • 0W
    01kk WAF00
    Dec 27, 2025
    5.0
    2025.12.27 ~12:15 i was in this USPS to mail post some stuff. i was in and out in less than 5 minutes. i am very impressed by the Staff; has super efficient, helpful, courteous and friendly. (i apologize for missing his name!). Thank you Sir for the excellent service.
  • PT
    Paige Tipton
    Dec 5, 2025
    5.0
    Clerk #65 and clerk #78, always dealing with our crazy amount of postage at least once per week. They are both very kind and patient, and funny. They both make driving an hour to the only post office open until 6pm an absolute pleasure. 10/10 on customer service at this location (wynn Dr).
  • TB
    Tasha Bynum
    Nov 28, 2025
    1.0
    I’m convinced this is the worst post office on planet earth. If I could give it zero stars I would. I put in a request online to have my mail forwarded to my new address. They continued to deliver my mail to my old address for a month. Finally out of frustration I went to the post office to rectify the situation after they delivered a package to my old address that should have been delivered to my new address. Everyone who works there is fairly nice except for one man- he’s rude to everyone for no reason. I hadn’t seen him there in a long time so I’m assuming he no longer works at that location. Thankfully with my move I no longer have to deal with this location anymore.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.