Brand Certified
United States Postal Service
1.9(249 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1809 Riverchase Dr, Hoover, AL
35244, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1809 Riverchase Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
249 reviews
5 stars
47
4 stars
5
3 stars
4
2 stars
19
1 star
174
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees displaying poor attitudes and a lack of professionalism.
Long Wait Times
Numerous reviews highlighted long lines and slow service, often with only one employee available to assist a large number of customers.
Lost Packages
Several customers experienced issues with lost or misdelivered packages, leading to frustration and dissatisfaction with the service.
Mixed Experiences
While some customers praised specific employees for their helpfulness, the overall sentiment indicated a significant inconsistency in service quality.
Facility Issues
Customers noted problems with the facility, including the absence of drop-off boxes and general maintenance concerns.
- KBKathy Baughman2 days ago1.0No one answers the phone. I have tried calling several times over the course of three days and cannot get any one to pick up the phone. Is there a rating lower than one star?
- PPPamelaFeb 23, 20265.0Friendly and fast
- PWPamela WFeb 17, 20265.0The Hoover location is excellent 👌
- HFHeather featherJan 8, 20261.0One of the worst post office I have ever been to. Sadly, I’ve grown up here so it’s been the main post office of my life. I’ve lived other places like Atlanta and California and I still by far will say this is the worst post office I’ve ever been to. I don’t have high expectations from people with government jobs because I get it. You’re underpaid and not respected. But there are used to be a thing where like our taxes pay for the post office . Their pay checks and like it’s a known labor To package THINGS?? so like when you went there, you would have all the tools you need to send the postage since you’re paying for the postage. I don’t know when they started telling you that they couldn’t tape a label on your package. Or your box closed??Because you would have to buy a whole roll of tape for them to do that. As I need four pieces of packaging tape and we are at the post office I would think since I’ve been to many other post office before, and that was included in their budget as well as their job to package stuff. That they would be doing that with tape. I’m not sure how they can do their job properly and package all the materials They need to ship without tape so I don’t know why I would buy an overpriced roll of packaging tape for you to do your job. That’s just one instance, I won’t talk about the many instances before where people have literally yelled at me while they’re coughing in their hands during Covid… and you have a bunch of ladies who hate their life and their job so they take it out on the customer.. but whatever again it’s a government job not high expectations but jeeez, if you can choose any other post office, I would probably do so!!!
- JPJayuana PopeDec 17, 20251.0Did a hold mail request, once online & once in person. …Mail was never held 😂. Also ended up just paying $25 for a new lock/key. I never got the new lock. Never got my old mail that should’ve been held. & I’m also still not getting any new mail because they won’t change the locks, even after I paid $25. How are they not shut down? Interesting! 🧐
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 1809 Riverchase Dr?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office, and do they take passport photos?
Yes, this Post Office accepts first-time passport applications and can take passport photos, but you need to schedule an appointment online beforehand.
Are appointments required for passport services at this location?
Most passport services require an appointment using the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours for this USPS location?
The Post Office is open Monday through Friday from 8:30 AM to 6:00 PM, Saturdays from 9:00 AM to 3:00 PM, and closed on Sundays.
Can I reserve a PO Box online for this Post Office?
Yes, you can search for and reserve PO Boxes online through the USPS website. Instructions for completing the setup in person at the Post Office will be provided.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so it is best to check with this local Post Office.
What nearby lodging options are available for visitors to this area?
Nearby hotels include Days Inn by Wyndham Hoover Birmingham, Hampton Inn & Suites Birmingham-Hoover-Galleria, and Hampton by Hilton, offering convenient accommodations.
Where can I grab a coffee or a quick meal near the Post Office?
Nearby options include Starbucks and Panera Bread for coffee and light meals, and Jason's Deli for sandwiches and deli fare.
Are there any nearby car care facilities if I need service while visiting the Post Office?
Yes, Anthony’s Full Service & Express Car Wash and Anthonys Car Wash are nearby for car wash and automotive services.
How might I combine a visit to the USPS with local shopping or events?
You can visit Majestees Llc for clothing and jewelry shopping or attend community events like Magic City Fashion Week, both close to the Post Office.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website