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RXO

4.6
(675 reviews)

Business Details

(800) 883-4593
https://www.rxo.com

About

Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.

Location

RXO
165 West Oxmoor Rd, Homewood, AL
35209, United States

Hours

Reviews

4.6
675 reviews
5 stars
596
4 stars
13
3 stars
9
2 stars
2
1 star
55

What are people saying?

AI-generated from recent customer reviews

Delivery Timeliness

Many customers reported that deliveries were on time and within the scheduled window, with effective communication prior to arrival.

Driver Professionalism

The delivery drivers were frequently described as courteous, professional, and efficient, contributing to a positive delivery experience.

Scheduling Issues

Several customers expressed frustration with scheduling and rescheduling deliveries, often citing poor communication and last-minute cancellations.

Customer Service

While some customers praised the delivery team, many noted that customer service was lacking, particularly in resolving issues and providing timely updates.
  • JJ
    John Jones
    4 days ago
    5.0
    I have ordered two mattresses from Sam's Club in the last month. Both deliveries were made by RXO. I could not be more pleased with their service. They keep you advised with every step of the delivery service. Both crews for my deliveries were professional in every aspect. If you get large item deliveries, make sure it is RXO that handles the delivery.
  • KH
    Kelhi Herring
    5 days ago
    5.0
    My delivery of IKEA boxes today was excellent! The gentlemen who brought our shipment were professional, careful, and friendly. They were very kind to me and my toddler, who enjoyed watching them unload. Thanks for a great experience!
  • AL
    Ashley Love
    Feb 19, 2026
    5.0
    My delivery was within the scheduled window and I received a call to let me know the driver was 10 minutes away. I like the map that gives updates on order pickup and truck on the road, and you can check to see where the truck is at any time. The drivers for RXO always work quickly and put my boxes right where I ask.
  • WS
    Warren Stewart
    Feb 10, 2026
    5.0
    The men were efficient, courteous, and respectful.
  • DP
    DJ Pro
    Feb 3, 2026
    1.0
    They require a 12 hour window for delivery, for which most must take a day off work (myself included), and now claim to not have items that have clearly left the originating facility, and will not help you reschedule. Seems like they steal your items if big ticket. Good luck! If you have a choice in your delivery service, do not use them!

Brand Certified Facts from RXO

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