RXO

4.6
668 reviews
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Business Details

165 West Oxmoor Rd, Homewood, AL
35209, United States
(800) 883-4593
https://www.rxo.com
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About

Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.

Location

RXO
165 West Oxmoor Rd, Homewood, AL
35209, United States

Hours

Reviews

4.6
668 reviews
5 stars
591
4 stars
13
3 stars
9
2 stars
2
1 star
53

What are people saying?

AI-generated from recent customer reviews

Delivery Experience

Many customers praised the delivery team for being professional, courteous, and efficient, often highlighting timely arrivals and careful handling of items.

Communication

Customers appreciated the timely updates and communication regarding delivery status, including advance notifications and tracking options.

Customer Service Issues

Several reviews mentioned significant frustrations with customer service, particularly regarding missed deliveries, lack of communication, and unhelpful support.

Inconsistency

There were mixed experiences reported, with some customers having excellent deliveries while others faced severe delays and issues, indicating inconsistency in service quality.
  • KB
    Karen Beck
    Jan 3, 2026
    5.0
    Delivery was on time. Drivers were nice and helpful.
  • LH
    Larry Hubbard
    Dec 29, 2025
    1.0
    The delivery drivers were awesome but the actual delivery scheduling was a different matter entirely. Delivery was rescheduled three times and long story short ruined Christmas. I will not do business with anyone using this freight company for deliveries.
  • VM
    Veronica McDonald
    Dec 12, 2025
    5.0
    The delivery drivers I had were amazing! They arrived in the delivery timeframe, and were efficient with my time. The whole delivery took less than 15 minutes. They were friendly and very engaging. Definitely recommend!
  • ND
    Nicole Dobynes
    Dec 8, 2025
    5.0
    I received an excellent experience from the beginning until the conclusion. I am extremely satisfied and I highly recommend!
  • BS
    Brian Snyder
    Dec 1, 2025
    1.0
    Had a delivery scheduled for November 25. They were supposed to call 30 minutes prior to delivery but they didnt call me until after they had left my home, which was neat since I took the day off to be home for the delivery. I had plumbers and electricians scheduled behind them that I had to reschedule, which cost me money. Second shot, rescheduled for December 1. They scheduled but didnt route my delivery. Again, took a day off of work - again, no delivery - again, paid to reschedule tradesmen. Third shot, scheduled for December 8. They cant even assure me that they will actually deliver this time. For a logistics company, they seem to forget that planning and execution are the entire point. Exceptionally disappointed in this entire process.
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Frequently Asked Questions About RXO

What type of logistics services does RXO provide?

RXO Logistics is the largest provider of last mile logistics for heavy goods in North America, specializing in final mile delivery, home delivery, appliance delivery, and installation.

Where is RXO located?

RXO is located at 165 West Oxmoor Rd, Homewood, AL 35209, United States.