United States Postal Service

1.6
112 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 9157 Wall Triana Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9157 Wall Triana Hwy, Harvest, AL
35749, United States

Hours

Reviews

1.6
112 reviews
5 stars
13
4 stars
5
3 stars
0
2 stars
5
1 star
89

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with mail and package deliveries, including misdeliveries, lost packages, and failure to deliver items altogether.

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive towards customer concerns.

Mixed Staff Performance

While some customers praised individual mail carriers for their efforts, the overall sentiment indicated dissatisfaction with the office staff and management.

Inconsistent Operations

Customers noted irregular mail delivery schedules, including days without mail service and unresponsive staff when issues arose.

Facility Management

Several reviews called for a complete overhaul of the post office's management and staff due to ongoing operational failures and lack of accountability.
  • SD
    Support Desk
    5 days ago
    1.0
    The worst. Their carriers, the on site workers, every one of them. They often mark packages as delivered when in reality they’re not. They often drop packages at business locations after hours when they’re not supposed to - they just don’t care if packages are damaged or stolen. Now their counter service asks for a smiley face review after the clerk serves you! What? I mean do you really think someone will hand over a valuable package and then rate you badly? Come on post office, use common sense!
  • DM
    Dean Mundy
    Sep 24, 2025
    5.0
    Always friendly and helpful.
  • TG
    Ty Gaming
    Jun 26, 2025
    1.0
    They never deliver items 60% of the time!
  • TP
    The crazy panhandlefoodie
    Jun 21, 2025
    1.0
    The worse! I don’t understand how it’s so hard to read an address and deliver it to the correct parcel box. All of the information is correct..how is it that hard? I’ve had nothing but issues! I’ve had multiple people’s stuff in my mailbox. I’ve had strangers deliver my packages saying I’m sorry your stuff was in my mailbox. I’m still missing packages! Hire more competent people!
  • TR
    T Reece
    Jun 9, 2025
    1.0
    Always getting mail mixed up and putting it in the wrong mailboxes, always losing packages or putting them at the wrong address, this has got to be the worst post office around.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.