United States Postal Service

3.1
55 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 12580 US Highway 90 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12580 US Highway 90, Grand Bay, AL
36541, United States

Hours

Reviews

3.1
55 reviews
5 stars
26
4 stars
2
3 stars
1
2 stars
2
1 star
24
  • ES
    Estela Salgado
    Sep 4, 2025
    1.0
    Don't do walk in passports we got there 5 minutes before 4pm no one in lobby and we were turned away, was told they only do 4 walkins during their walkin hour, schedule your appointment so they don't turn you away!
  • SC
    Sydney Carter
    Aug 11, 2025
    5.0
    The best USPS experience I’ve ever had. Passport was a breeze!
  • CS
    Cami Smith
    Jul 8, 2025
    5.0
    I’ve had a couple of encounters here. Bryan is the epitome of leadership. He is extremely knowledgeable and helpful. Always goes the extra mile. He most definitely should be eligible for some kind of management / leadership position. There was another gentleman and lady up front who were also helpful, kind.
  • DP
    Danielle Palmer
    May 28, 2025
    2.0
    Vicki at the front desk was very rude when we first walked in and started to fill out our passport paperwork 10 minutes before our appointment. We are not from Grand Bay and it was our first time doing a passport and let alone at this location and did not know they wanted the paper work filled out before hand, it was a sign on the door that they made, so I was surprised and thankfully we got there early enough and still made it out before our time was up, so it’s not like we were an inconvenience to her at all. She was just rude from the start, and is not the person that does the passports, so I feel she should have never opened her mouth. I asked was that policy on their website bc I did not see anything saying that since she wanted to be rude about it, and that i called multiple times for 2 days to ask and they never answered the phones. She should definitely be addressed for how she approaches customers, it really put a bad first time experience on the table for us, and we will not be returning here. Her attitude was very nasty. But Bryan on the other hand who was actually doing the passport process was an angel. He was quick and made the process very easy for me and my fiancé. He was very sweet :) thank you for showing the appropriate customer service.!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.