United States Postal Service

2.6
86 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 700 Chestnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
700 Chestnut St, Gadsden, AL
35901, United States

Hours

Reviews

2.6
86 reviews
5 stars
29
4 stars
3
3 stars
6
2 stars
3
1 star
45
  • JJ
    Jen
    6 days ago
    1.0
    This post office should be shut down. For months, one of their employees has harassed my dog, as well as the owners of the home he was staying at. She threw stuff at him, threatened to harm him, and failed to deliver their mail multiple times. Both myself and the homeowners requested her to be removed, which this post office FAILED to do so. She claimed my dog was vicious, which he is not. yes, he ran at the car. We offered for her to meet him multiple times. They live on a dead end street and their compromise was to keep him inside from 10am-2pm. The OAG (not sure if that's the correct spelling) are involved because she is in union. They did a "drive by" the day after Christmas, the same day my dog was found DEAD presumably HIT BY A CAR. I have 100% belief and suspicion that this post office did this on PURPOSE. I was there on 12/8 and watched this woman TURN AROUND while I actually had my dog on a leash. I was returning 1/2 to bring him home to FL but now that will never happen. I have been calling every day and NO ONE answers the phone. I WANT TO KNOW THE EXACT TIME THESE PEOPLE DROVE BY. I hope everyone there feels absolutely disgusted for protecting this woman's job. She has multiple complaints on her from multiple people regarding dogs. She needs to be fired, as well as a FULL INVESTIGATION into the death of my dog!
  • DT
    Dalton Thacker
    6 days ago
    1.0
    I don't think you can ask for a worse delivery service. Prior to moving to Gadsden I would have a package late every now and then, since moving if I see "Shipped with USPS" I am filled with dread. One of the clerks, I believe her name is Lisa, is the worst of it that I have had the displeasure of having to interact with. After this office held my package for over a week past the expected delivery, the goes as far as to lie and claim the package isn't here and when it shows in the system a week later that it is (with no changes in tracking between, meaning they just never marked it as received), she refuses to let me pick the package up without even checking my tracking number because there are "too many packages" and says that even if she did bother it'd cost $21 for an "Intercept fee". Had my package been shipped through UPS or even FedEx, I would have had it a week ago. Even if I still lived somewhere other than Gadsden, I would have it by now. This USPS is a prime example of why a government funded mailing service was a bad idea. If your service is so bad that I would *prefer* to pay more to have it shipped with anyone else, maybe you shouldn't be in business. Even worse? I don't receive my mail till nearly 9pm in the area I live, this was not a problem when I lived elsewhere. USPS, please, replace this team with one who can do the one function your company exists to do.
  • CB
    Cindy Bachelor
    Jan 2, 2026
    1.0
    This place is a joke.I called made an appointment took off work.Go all the way down there for them.To tell me that their sure staffed, and she's not there.This is like the third person I know that this has happened to plus myself.This place is a joke, don't use em
  • WD
    Wendy Duke
    Dec 23, 2025
    3.0
    Some of the staff are very nice and helpful but there is one grey headed woman that is just a total you know what. I know that this can be a stressful time of year but you do not have to be freaking rude and hateful! And to tell me that you will have to charge me to look for my mail is totally uncalled for! I will never do business with that lady again since she is so hateful! Also the mail lady has a habit of NOT delivering our mail half the time. I waited on a package that was out for delivery and I watched cameras and had someone else watching for her until midnight and she never ran then put my package to be delivered before the 18th which was two days later. It would have fit inside my mailbox IF she had ran but she still chose to not put some packages in the mailboxes. Ask anyone up on the mountain!
  • VW
    Valerie Wheat
    Dec 12, 2025
    1.0
    A black hole for packages.15 packages lost and the published phone number for this location is an 800 support number that is a joke and no help.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.