The UPS Store

Reviews

• DD

  Donna

  3 days ago
  5.0
  UPS guys kept the line moving , no mistakes , they stayed at a professional kind pace , 2 employees to busy to greet you when you came in , but at the end of your transaction they Thanked you for your business and said have a nice day
• CM

  Clint McLeroy

  Apr 22, 2026
  5.0
  Five star service indeed! We had multiple package needs including returns and with a sense of urgency; each customer service rep including the manager helped facilitate our needs with value, saving money from previous quoted estimates. I recommend using The UPS Store in Florence for all your shipping and other needs. Very friendly and helpful crew here. Thank You!
• WH

  Wes Hand

  Apr 19, 2026
  5.0
  Good experience, friendly staff. Can get busy around lunchtime or end of day, but they're great at keeping things moving
• BR

  brad reed

  Apr 15, 2026
  1.0
  Subject: Formal Complaint: Service Transparency and Pricing Concerns – UPS Store Florence, AL Store # 6145, Employ # 299443 ​To the Management Team, ​I am writing to formally document my dissatisfaction with the service and pricing transparency at your Florence, Alabama location during a recent visit. ​I attempted to process a return using a pre-paid label provided by a vendor. My experience was defined by several points of concern that ultimately led me to take my business elsewhere: • ​Undisclosed Service Fees: I was informed of a $3.00 service fee simply to scan a QR code and print a pre-paid label. As this was a "free return" shipment, this surcharge was unexpected and poorly disclosed. • ​Excessive Packaging Charges: While I agreed to a $7.94 box charge, I was then quoted an additional packaging fee of over $19.00. • ​Lack of Transparency: Most concerningly, when I asked to witness the packaging of my items—which are valued at several thousand dollars—the employee refused, stating it had to be done in the back of the store. As the only customer in the store at the time, I found the refusal to provide a secure, transparent transaction for high-value goods unacceptable. ​Because I lost confidence in the integrity of the process at this location, I have since scheduled a free UPS pickup from my place of employment. ​It is disappointing that the store’s rigid policies and "hidden" fees resulted in a lost sale and an unnecessary logistical hurdle for UPS. When i got to my work place i used packing that ups supplies us with ( express mail padded package)and a label holder/insert that ups supplies all at no charge to our business. By the time ups drives to my location it will cost ups more than me i promise you. I suggest a review of this location's fee disclosures and a reconsideration of your policy regarding customer-witnessed packaging for high-value shipments. ​I look forward to your response regarding how these issues will be addressed. ​Sincerely, ​Brad Reed
• TS

  Taryn Simpson

  Mar 28, 2026
  1.0
  I had a very frustrating experience due to the poor customer service. I waited in line for over 20 minutes, only to watch multiple people walk in and get helped immediately while completely bypassing the line I had been standing in the entire time. And to be specific, they weren’t being helped in the Amazon line—they were going straight to the center counter and getting assisted right away. When I asked a worker if this was a new policy, where customers no longer have to wait in line and can just walk straight to the counter. He responded by saying he was confused and hadn’t been paying attention. The other two workers standing behind him Not only was that unprofessional, but there was also no apology or attempt to fix the situation. The other two guys standing behind him also said nothing and did not apologize. Overall, the lack of organization, accountability, and basic customer respect was extremely disappointing!

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