Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6145 in Florence offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Cracker Barrel In The Florence Square Shopping Center On Cox Creek Pkwy.
Details
- DeliveryNot available
Location
Hours
Reviews
3.0
156 reviews
5 stars
66
4 stars
8
3 stars
5
2 stars
10
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unhelpful.
Long Wait Times
Many customers reported excessively long wait times, often with only one employee available to assist.
Mixed Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for their lack of knowledge and poor attitudes.
Pricing Issues
Customers expressed frustration over perceived overcharging for services and materials that were previously free.
Store Conditions
The store was described as crowded and poorly managed, contributing to a negative customer experience.
- CACory AlexanderJan 3, 20261.0Terrible management of customers and lines by the employees. Not a flicker of customer service to be seen. I stood in the wrong line (no signage or communication from staff) only to be directed to the back of another long line. I expect to wait, but I also expect to be assisted after I wait. Not directed with no care to the back of another very long line. Thankfully other customers saw this poor customer service and let me go ahead of them.
- EKEmily KingJan 2, 20265.0We had a line backed out the door. The manager at the time was so concerned he opened up every register and done everything possible to keep the line moving as fast as possible. I thought that was great service. I was very impressed! The whole team went above and beyond!
- JIJustin InmanDec 23, 20251.0Terrible customer service. I paid $91 to overnight important documents and it was guaranteed and arrived late. UPS customer service makes you file claim with local store. I have called 4 times and the manager refuses to call me back to resolve issue. Don’t waste your time or money at this location
- BMBryant MauldinDec 22, 20251.0Drove over 25 minutes in holiday traffic to drop some returns off. Emplyee Ben Adam's locked the door as i approached at 6:29.I waited for somebody to walk out. I walkedin, and he said, we're closed. By then it was 6:33. All for nothing, ouch
- DLDawn LewisDec 15, 20252.0Waited in a crazy long line.. when it was finally our turn we told them we needed a notary.. they ask for what and THEN refused.. why be biased on what type of documentation???
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #6145 in Florence offer?
The UPS Store #6145 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and computer access.
What are the regular operating hours of The UPS Store #6145?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and Sunday from 12:00 PM to 5:00 PM.
Is The UPS Store #6145 open on Sundays?
Yes, The UPS Store is open on Sundays from 12:00 PM to 5:00 PM.
Are there any special holiday hour closures for The UPS Store #6145?
Yes, The UPS Store #6145 is closed on November 27, 2025, December 25, 2025, December 31, 2025, January 1, 2026, and January 19, 2026.
What payment methods are accepted at The UPS Store #6145?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store #6145 located?
It is located at 139 Cox Creek Pkwy S, Florence, AL 35630, US, specifically across from Cracker Barrel in the Florence Square Shopping Center.
How can I contact The UPS Store #6145 via phone or email?
You can call them at +1 256-766-9843 or email store6145@theupsstore.com.
Can I find parking near The UPS Store #6145?
Yes, 'The Parking Guys' parking services are nearby, making it convenient to park when visiting the store.
Are there dining options close to The UPS Store #6145?
Yes, nearby restaurants include Hibachi Steak House, an excellent Japanese steakhouse, and Lil Capones, an Italian restaurant and pub.
What other services or businesses are near The UPS Store #6145 that I might find useful?
Nearby you'll find Postcards to Heaven offering printing services, Shred Nations for shredding needs, and USAgencies Insurance for financial services.