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The UPS Store

4.0
(218 reviews)

Business Details

2932 Ross Clark Circle, Dothan, AL
36301, United States
(334) 671-0881

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5416 in Dothan offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Fountain Plaza Shopping Ctr Near Ted's Jewelers On The Circle.

Details

  • DeliveryNot available

Location

The UPS Store
2932 Ross Clark Circle, Dothan, AL
36301, United States

Hours

Reviews

4.0
218 reviews
5 stars
147
4 stars
12
3 stars
6
2 stars
9
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Sadia and Carson providing outstanding service.

Efficiency

Customers frequently noted quick service and minimal wait times, highlighting the store's ability to handle busy periods effectively.

Mixed Experiences

While many reviews were positive, some customers reported rude or unhelpful staff, particularly mentioning an older female employee and issues with specific interactions.

Pricing Concerns

Several customers expressed dissatisfaction with shipping prices, feeling they were too high compared to competitors.

Store Conditions

Feedback included comments on the store's cleanliness and organization, with some mentioning issues like no public restrooms and inconvenient parking.
  • LS
    Lora Smiley
    1 day ago
    2.0
    No public restroom? How hard is it to be a decent place of business for your customers and provide a bathroom when needed while running errands? I won’t be back to this location.
  • ME
    Mason Edwards
    Feb 16, 2026
    5.0
    Customer service is frequently great, fast, and convenient. I primarily do returns to Amazon through UPS as well as shipping various packages to friends and family and customers. The only reason I give it a 9 instead of a 10 is because of the distance - the store is about 20 minutes from my house, all the way across town - meaning that if I do need the services of UPS, I have to block almost an hour to do that.
  • JD
    Jack Dabbs
    Feb 14, 2026
    5.0
    I don't have a printer at home, so I stop by all the time to get documents printed.
  • CK
    Cynthia Kessel
    Feb 10, 2026
    5.0
    The UPS store is clean and the staff is friendly knowledgeable and respectful. We've never been disappointed when using them. I use them instead of the post office.
  • TJ
    Tiffany Jones
    Jan 28, 2026
    1.0
    I’ve had to come here more frequently lately for returns, and unfortunately the customer service has been consistently unpleasant. I am always polite and respectful, yet the staff’s attitudes make the experience uncomfortable. It genuinely feels like customers are an inconvenience rather than welcomed. Having worked in customer service myself, this is disappointing and hard to understand. The overall atmosphere comes across as miserable, which makes people feel like they’re doing something wrong simply by walking in the door.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in Dothan?

The UPS Store in Dothan is open Monday through Friday from 8:00 AM to 6:30 PM, Saturdays from 9:00 AM to 3:00 PM, and Sundays from 11:00 AM to 4:00 PM.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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