United States Postal Service

2.1
114 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 400 Well St NE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
400 Well St NE, Decatur, AL
35601, United States

Hours

Reviews

2.1
114 reviews
5 stars
25
4 stars
2
3 stars
4
2 stars
6
1 star
77
  • GP
    Grills' Posse
    Nov 24, 2025
    1.0
    I've never been to a post office where the workers literally don't care about anything! Literally the worst experience ever when trying to get mail delivered and the workers don't care that their drivers can't read an address. They don't care that the problem is consistent. They don't care that you don't get your packages because they want to misdeliver 2 out of 3 times! They literally run things like they don't want to be there.
  • JC
    Janet Cardarelli
    Sep 1, 2025
    1.0
    Had to pick up my package. They said the box was too big for delivery. Had another package sent back to Nashville. They assured me I would eventually get it but never did. Now it's too late to get an Amazon refund, even though it was the post office mistake.
  • AA
    A.J.
    Aug 21, 2025
    1.0
    You’d be lucky to receive a package on time
  • AG
    Amber Gunn
    Aug 13, 2025
    1.0
    Won’t deliver packages to apartment complexes and saying it’s because of an animal. They never knocked just didn’t want to come to the door. Then they won’t answer the phone when you call the office.
  • BT
    Brittany Thompson
    Jul 27, 2025
    2.0
    I have had several packages lost or marked as delivered and not showing up. I gave it two stars because the Monday-Friday lady is awesome but everytime somethings missing or doesnt show, its on a weekend. It will say delivered and in a five minute span, I can walk outside, check the front, back, sides of the house and the mailbox, even the roof just in case yall are feeling a little crazy that day and its not there. A little communication from the company would be nice if the employees route was cut short or a man just wanted to go home, but please do not mark it as delivered. There are companies relying on USPS who are losing money due to this.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.