The UPS Store

Reviews

• HT

  Heath Tankersley

  Dec 20, 2025
  1.0
  Worst UPS store there is.
• MG

  Mackenzie Garmon

  Dec 17, 2025
  5.0
  Love the Cullman UPS Store! Every employee is very helpful and kind. Great print quality. Print lady is great.
• KS

  Kim Smith

  Dec 14, 2025
  1.0
  Every time I go in there is a long line out the door. Only two people working up front. I see others in the back that could open another register. Some people like me cannot stand for long. And it’s hard to carry and big heavy box in. They just need more front end people to keep it moving at a faster pace.
• HR

  Heather Richards

  Dec 11, 2025
  1.0
  Wish i could give negative stsrs. Awful staff. 😖 watched me wait In line for an hour patiently and in great spirits, all while toting a 50" tv alone. I am fully disabled and was happy to finally get to my Turn. Relief turned to disbelief when i was told me my return wasnt taped well enough and would not be "accepted" by their driver. Instead og owning their decision, she chose to blame it on someone unseen. The lady helping me said, "well we can sell you 2 rolls of tape for 10$..." but never produced the tape smh and Instead just stood there just looking at me. I would of paid the outrageous price and finished my return, but instead left and bought tape elsewhere. After using 100' of tape I returned. my Amazon package was accepted. I contacted Amazon and to my chagrin was told that the store was supposed to tape up my order and I never 😐 had to wrap it to begin with let alone wrap it to be told it wasn't good enough!!! I ended up schlepping a big screen tv in and out then in and out once again all alone 😔. The staff never offered to help, or told me i could leave the tv and come back with tape or tape it there. I told her you know, you could have told me this before i waited so long and was met with no response. I have been coming to this ups store for over 10y and will never come back. I will drive all the way to birmingham or decatur first, and with pleasure. Shame on these staff members 😕
• MF

  Mike Fromhold

  Nov 26, 2025
  5.0
  Oh, the holidays! The elves here are working hard to get the customers served. No time for chit-chat. Just "next please" in and out quickly.

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