United States Postal Service

2.1
18 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 15605 Highway 216 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
15605 Highway 216, Brookwood, AL
35444, United States

Hours

Reviews

2.1
18 reviews
5 stars
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0
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11
  • MS
    Mindy Smith
    Dec 31, 2025
    1.0
    Packages that should be going to Tuscaloosa keep going to Bessemer. I mailed a package to Cottondale that took 3 weeks because you all can't seem to direct the mail properly. My sister lives at the end of 216 and you sent her Birthday package to Bessemer?????? Sent my mother a gift from from this post office and it has departed the post office on it's way to another facility. She literally lives on Chigger Ridge. What in the world? She should have gotten her package today. You sent her gift to freaking Bessemer. I'm about done with you all. Get it together!
  • JM
    Jason Murphy
    Nov 15, 2025
    1.0
    I would give no stars if I could nobody in my neighborhood Have gotten mail in 3 days in Brookwood they should be ashamed of themselves they are the most unprofessional people ever they act like they only have one mail carrier if that’s the case THEN STOP BEING CHEAP AND HIRE SOMEONE!!!
  • LM
    Linda McGuire
    Aug 26, 2024
    2.0
    What is going on with mail pickup and delivery at this post office? I have put a letter in my mailbox and put the flag up. When I checked my mail, the flag was down, mail was put on top of my outgoing letter. That happened for two days before they actually picked it up. That could be why my bills are getting to the recipient late. I know of other people this has happened to also. Our carrier is not very consistent either, sometimes it's 10 and sometimes it is 2 when she delivers. I am not sure if our old carrier retired or moved to another area but she was very dependable, I really miss her. I receive informed delivery so I know what's coming in my mail but a lot of times I don't receive it for a couple of days later, which could be another reason my bills are late. I also get other people's mail. Also when you go into the post office you are not greeted very friendly at all, it's like they do not enjoy their job. If I'm not mistaken they get paid pretty good.
  • JD
    Jamie Dawson
    Jun 23, 2020
    4.0
    Small town, Nice People
  • NR
    Nick Diaz 2021 Return
    Jun 3, 2017
    2.0
    Who leaves a review on a post office? I usually never would but these are the nicest people you could meet! Very friendly, helpful, knowledgeable. Always get in and out, never pressure you to buy anything you don't need or to ship things more expensive than you have to. Thank you for this wonderful Post Office that is convenient, friendly and the best! Also, I know as for my carrier, I never have packages stolen or missing, she remembers the people on her route! Edit in June 2020, what has happened to this post office?! And I'm not referring to the Covid19 times! I understand that and by no means am referring to this time but it started before that. It seems there is new staff 🤦🏻‍♀️

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.