The UPS Store

Reviews

• TR

  Teresa Thompson Renda

  Mar 3, 2026
  5.0
  Kayla did an excellent job of packing my item to be shipped out to The RealReal at the Lee Branch UPS Store - 200 Doug Baker Blvd, Ste 600, Birmingham, Alabama 35242. Very friendly and professional. Highly recommend! 🤗
• RR

  Ray Richard

  Mar 3, 2026
  5.0
  This location is pure patience and professionalism! Nicole and Ukayla are stellar at providing top tier service with warm smiles and friendly hello’s! It’s 6 ⭐️ for me! And I come regularly. 🫡
• RR

  Ray

  Mar 3, 2026
  5.0
  This is by far my best experience with the ups store. Although I have never had a bad experience it’s just that Nicole and Ukayla have been extremely patient and professional every time I come in to do business. And I come a lot!! So for me it’s 6 ⭐️!! Keep thriving UPS!
• MH

  Michael Hall

  Jan 31, 2026
  1.0
  I rarely write negative reviews, but this situation deserves one. This UPS Store lost a $900 Tumi suitcase that belonged to my partner, and the way it was handled afterward was just as bad as the loss itself. There was no sense of urgency, no ownership of the problem, and no real effort to help resolve it. We were essentially brushed off and left to deal with the fallout on our own. What makes this worse is that this isn’t surprising given how the store operates. Nearly every time I’ve been in, the place looks disorganized and chaotic. Packages stacked everywhere, counters cluttered, and staff who seem overwhelmed or disengaged. It does not inspire confidence when you’re trusting them with valuable items. Losing a high-end piece of luggage is bad. Acting like it’s not a big deal is worse. If you’re shipping or leaving anything of value here, understand the risk. Customer service, accountability, and basic organization are clearly not priorities at this location. I will not be returning.
• TK

  Timberli Kling

  Jan 31, 2026
  1.0
  I had an extremely disappointing and unacceptable experience at the UPS Store on Douglas Baker Blvd. I entrusted this location with shipping my Tumi carry-on suitcase valued at $950, and they lost it. The moment I walked into the store, it was in complete disarray—packages everywhere, no clear organization, and an overall chaotic, unprofessional atmosphere. I should have trusted my gut and walked out. Packages were not being properly labeled or secured, and now that my suitcase is missing, the store is attempting to shift blame to the driver rather than taking responsibility. Even worse, they refuse to escalate my claim and will not allow me to contact the store owner. There has been zero accountability. I am a business professional who travels and ships frequently every year, and this is by far one of the most careless and unprofessional shipping experiences I’ve ever had. Losing a high-value item and then stonewalling the customer afterward is completely unacceptable. I will never ship via UPS again, and I strongly advise others—especially anyone shipping valuable items—to avoid this location entirely.

Frequently Asked Questions About The UPS Store