United States Postal Service

2.2
192 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1900 Corporate Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1900 Corporate Dr, Birmingham, AL
35242, United States

Hours

Reviews

2.2
192 reviews
5 stars
45
4 stars
11
3 stars
5
2 stars
2
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many others reported rude and unhelpful service, leading to a mixed perception of customer service quality.

Delivery Issues

Numerous complaints highlighted significant problems with package deliveries, including lost packages, false delivery attempts, and delays, causing frustration among customers.

Cleanliness and Maintenance

Several reviews mentioned the facility's poor cleanliness and maintenance, with reports of a dirty environment and non-functioning self-service kiosks.

Long Wait Times

Customers frequently noted long wait times at the post office, often exacerbated by understaffing, which contributed to a negative experience.

Inconsistent Performance

Feedback indicated that service quality varied greatly, with some customers experiencing improvements while others continued to face ongoing issues.
  • BW
    Brad West
    Sep 25, 2025
    5.0
    Nila was the lady up front that helped me. So nice and professional.
  • MK
    MINGYUN KIM
    Aug 16, 2025
    2.0
    They never answer the phone. I have tried calling 4 times and just constant ringing. No answer. Such a shame
  • TT
    tinka
    Aug 6, 2025
    1.0
    Wowza, 7 people in line, one Worker still wearing a mask 😷 🙄, warning labels to stay 6ft apart everywhere. It's August 2025!!! 3:30 in the afternoon, busy time, plexiglass where the pin pads should be(haven't seen this in anyother state but here) usps bins holding pinpads for customers to tap, somehow I don't think that is US government code. DEI on steroids and not one oppressed worker, but the place feels like it hasn't been cleaned in forever. Lots of nice cars in parking lot, where is everyone? Can't you clean, mow, trim take some pride in your job, your getting paid well. I should have went to UPS, cheaper, cleaner way more efficient, no masks. Who entrusts these people with their mail in ballots 🗳 🤔 yikes
  • SS
    Sydney
    Aug 4, 2025
    1.0
    Dropped off a pre-paid eBay package around 5:45pm July 31st. It is now Monday August 4th and my package has still not been scanned in and received. Can't trust USPS to do their jobs. Taking my business to UPS and FedEx instead.
  • JE
    J E
    Jul 4, 2025
    5.0
    Easy in and easy out. Had my package labeled and ready to go.. 2nd in line, in and out in 10. Only 1 person working that day.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.