United States Postal Service

2.8
48 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3900 Montclair Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3900 Montclair Rd, Birmingham, AL
35213, United States

Hours

Reviews

2.8
48 reviews
5 stars
19
4 stars
0
3 stars
4
2 stars
1
1 star
24
  • LS
    Lauren Starnes
    Oct 17, 2025
    5.0
    Our family were blow away by how patient, kind, and helpful the staff was today as we got passports. They answered all of our questions and made sure our experience was a 10/10. We’ll be back to see Ms. Lewis and Shi.
  • FT
    Falonne Taylor
    Sep 26, 2025
    1.0
    I had a horrible experience more than once here. Unfortunately it’s the closest one to where I live. The workers act like they don’t want to help you, and they get annoyed by questions. It’s not a very welcoming environment. Honestly the two ladies that were there today need to be fired. If I could give 0 stars I would. If you guys want to improve, maybe think about actually be nicer to customers, and then being empathetic when delivery/ passport issues arise. It is not anyone’s fault if you dislike your job, don’t take it out on an innocent people.
  • LB
    lauren bryant
    Jun 12, 2025
    1.0
    I’m here after the office should be open, watching employees walk to the back so we can’t see them. 0/10 super unprofessional.
  • NN
    Noha Nadler
    Feb 11, 2023
    5.0
    My teenage children and I had a wonderful experience with their passport renewal. Michelle, Usps , was a delight to work with and i appreciate her accommodating us when my college daughter was late to the appointment. She made the process painless and actually fun.
  • KF
    Kelley Frank
    Aug 31, 2017
    3.0
    My main delivery guy is awesome but on his off day or vacation I may or may not receive my mail. A box was put in at the top of the driveway for my elderly mother bc she was not able to safely walk to the one at the foot of the driveway. She has passed but if our regular guy is off we never know which box he/she will use if they deliver at all. I am capable of walking to the original box so it doesn't matter which one they use but be consistent and please deliver it!!!!! I don't use the Crestline office much but I've never had any problems and they have always been nice and helpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.