The UPS Store

Reviews

• BB

  Brook “Parker” Bello

  Jan 27, 2026
  2.0
  Not very friendly as the other UPS stores.
• GF

  Gene Fox

  Oct 29, 2025
  5.0
  Super helpful and friendly staff!
• GG

  Givon Wayne Gilliam

  Oct 14, 2020
  5.0
  The employees are always nice and professional. They can help you to ship all of those amazon and ebay returns.
• WK

  Will Krysiek

  Jun 5, 2019
  1.0
  I understand mistakes happen, but one would have expected UPS Store 0255’s management to assist me, or make things right. Very, very poor customer service from the owner/manager, Scott. Unfortunately, this completely overshadows the helpful employees working there. I am still hoping they will make things right. After having a claim denied for a damaged product shipped from this store, the owner, Scott, took my call, but hung up on me while I was explaining my situation. I was put back on the line with an employee who told me “he had to leave for the day” and that I should expect a call back from him later that evening. Over a month later, I’m still waiting on that call. While I have received good customer service from certain employees, I cannot recommend this UPS store due to the poor service and unprofessional ownership/management. After being informed I was receiving a check to reimburse me for damage during shipping, I was told I could ‘dispose of’ the damaged product. A week later, I’m called and told the opposite- that I will not be receiving a check, and that the claim was in fact denied. Now, I am out the money, the cost of shipping ($50+), and the product. I did a lot of shipping using UPS, through work and my own instrument sale and repair. Unfortunately, this is the kind of service that loses a company its customers.

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