Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3596 in Birmingham offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - North Pelham Square.
Details
- DeliveryNot available
Location
Hours
Reviews
2.9
157 reviews
5 stars
67
4 stars
6
3 stars1
2 stars
6
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude and unhelpful interactions.
New Management
Many reviews highlight significant improvements in service and cleanliness under new ownership, with customers expressing satisfaction with the changes.
Store Conditions
Several customers noted the unpleasant smell of cigarette smoke in the store, although some mentioned improvements in air quality since the new management took over.
Operational Issues
There are complaints about inconsistent store hours and issues with package handling, including lost packages and lack of receipts for returns.
- LNLaura NunezDec 18, 20255.0I visit this UPS Store once or twice a week for Amazon and TikTok returns. The staff is always friendly, professional, and welcoming. They recognize me, say hello, and are helpful even when I come in close to closing time. Great customer service every visit.
- LCLuis CruzNov 4, 20251.0Service from staff is really good, but if your package is open by customs and then returned with literally trash inside the company will not help you at all, opening a claim is useless, will not use UPS again for anything
- MMMrsOlatubiSep 20, 20254.0Great service, hospitable staff, and friendly smiles. This location is busy, so it would be great to be patient as this staff handles literally hundreds of boxes every day. We've utilized their notary services. Mrs. W , Austin and Oni have always been patient, understanding, and helpful. This location has been known for the smell of lingering cigarette smoke but it's under new management and it's a refreshing change.
- HCHal CraigSep 15, 20255.0Austin and Oni we’re absolutely great. We bought a box in the morning and we realized it was the wrong size so we took it back and they were super helpful in getting us the correct size box and taking care of us. Great customer service highly recommend.
- JMJessica MureSep 13, 20251.0Horrible customer service. Alex talks over and interrupts customers and then gets made when the customer asks not to be interrupted.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the opening hours of The UPS Store in Birmingham?
The UPS Store in Birmingham is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 12:00 PM to 5:00 PM. Holiday hours may vary.
Does The UPS Store on Helena Rd offer shipping and packing services?
Yes, The UPS Store #3596 offers expert packing and shipping services, along with printing, document finishing, mailbox rentals, notary, shredding, and faxing.
Where is The UPS Store #3596 located?
The UPS Store is located at 9340 Helena Rd, Ste F, Birmingham, AL 35244, USA in North Pelham Square.
What payment methods are accepted at The UPS Store in Birmingham?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Can I use mailbox services at The UPS Store on Helena Rd?
Yes, The UPS Store offers mailbox services for your mail and packages.
Is The UPS Store in Birmingham locally owned and operated?
Yes, The UPS Store #3596 in Birmingham is locally owned and operated, ready to assist customers with a variety of services.
Are there any places to eat or relax near The UPS Store on Helena Rd?
Yes, nearby you can visit Shelby's pub and Pub 261, both offering dining and bar experiences, ideal for relaxing before or after your visit to The UPS Store.
Where can I find smoking or tobacco-related shops near The UPS Store?
Steel City Vapes and Belicoso Cigars are nearby tobacco shops, with Belicoso also offering a lounge and shopping experience close to The UPS Store.
Are there legal services available near The UPS Store on Helena Rd?
Yes, Carden Legal Services, a legal and lawyer service, is located nearby, making it convenient for any legal assistance you might need along with your business services at The UPS Store.
Where can I find shredding services near The UPS Store in Birmingham?
Shred Nations provides shredding and professional services near The UPS Store, supplementing your document security needs.