United States Postal Service

1.8
175 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1112 4th Ave N to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1112 4th Ave N, Bessemer, AL
35020, United States

Hours

Reviews

1.8
175 reviews
5 stars
27
4 stars
7
3 stars
3
2 stars
6
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with some employees being described as pleasant and professional.

Delivery Issues

Numerous complaints about packages not being delivered, misdelivered, or marked as undeliverable without proper attempts.

Operational Efficiency

Frequent mentions of long wait times, slow service, and issues with the phone system not connecting customers to representatives.

Facility Condition

The post office location is described as needing renovations and improvements, with some customers noting unsanitary conditions.

Mixed Experiences

While some customers had positive experiences, the overall sentiment leans heavily towards dissatisfaction with service quality.
  • MD
    marie duckett
    Nov 1, 2025
    2.0
    Counter clerk was efficient but not friendly at all. No acknowledgement to my polite "thank you". Just a "next".
  • MN
    My Name
    Oct 17, 2025
    3.0
    Don't buy mailing supplies from the post office. I purchased several envelopes last year to mail packages. They now say I have to buy the envelopes again when I mail the package unless I can produce a receipt. I had no idea I would need to keep receipts for envelopes that I package my stuff in. I will never buy products from the post office again. I was called a thief for products I purchased. I could have purchased envelopes at Office Depot. I learned a costly lesson. 👎 👎 boo... Update: the post office accusing me of stealing envelopes can't even spell Bessemer on their own postal stamp ( see pic)
  • EE
    Eleda Ettenyl
    Sep 10, 2025
    1.0
    I have been waiting on a package that's supposedly been stuck here in Bessemer since 08/31/2025 and it is now 09/10 with no updates since. Says delivery status is unavailable. Now, I can't get a refund or replacement for my items. Junk mail is delivered religiously. So, there's nothing in my environment hindering deliveries. Where are my packages?
  • JJ
    Joe
    Aug 27, 2025
    5.0
    Got some money orders here, they were fine.
  • CD
    China Doll
    Aug 25, 2025
    1.0
    First of all they are not helpful at all and your automated system is very slow yall need to do better With people time and mail

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.