United States Postal Service

1.8
246 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 300 Opelika Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 Opelika Rd, Auburn, AL
36830, United States

Hours

Reviews

1.8
246 reviews
5 stars
33
4 stars
12
3 stars
5
2 stars
13
1 star
183

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers experiencing rudeness and impatience from staff.

Delivery Issues

Many customers reported packages being marked as delivered but not actually received, along with frequent misdeliveries.

Long Wait Times

Customers consistently mentioned long wait times at the post office, often with only one employee available to assist.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, with many calls going unanswered.
  • JD
    John Doe
    Jan 3, 2026
    1.0
    My mail delivery person doesn’t put my package in the right box at my apartment complex it doesn’t leave me a key to open the larger box where packages go. My mail will say delivered in mailbox and scanned but I will not receive it. The mail delivery person must be the laziest person the works for the federal government. Whoever delivers to Ridgecrest Apartments should be fired. It’s ridiculous and happened to many times to count. I’ve had to go down to the post office because the delivery person just didn’t put it in the mailbox and took it back to the post office. If zero stars were possible I’d give them that.
  • AV
    April VanKirk
    Dec 31, 2025
    5.0
    Fast service. They also have cell service the server was really friendly.
  • EH
    Evan Hemphill
    Dec 17, 2025
    1.0
    yeah don’t even try and call them. lazy workers
  • PW
    Peter Woods
    Sep 30, 2025
    5.0
    I am glad to say everything was (once again) smooth sailing.
  • BS
    Brandon Swann
    Sep 25, 2025
    1.0
    Hmmm, we pay for mail notifications from the USPS and somehow what it tells us will be delivered today hardly ever shows up today, sometimes it takes 3 days or more after being notified. is this place that overwhelmed by volume? is it understaffed? Or are the postal carriers just incapable ? The Auburn residents may never know.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.