United States Postal Service

1.7
186 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1110 W Market St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1110 W Market St, Athens, AL
35611, United States

Hours

Reviews

1.7
186 reviews
5 stars
19
4 stars
10
3 stars
8
2 stars
5
1 star
144

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with mail and package deliveries, including misdelivered items, packages marked as undeliverable, and delays in receiving mail.

Customer Service

Many reviews highlighted poor customer service, including unresponsive staff, long wait times, and rude interactions with employees.

Staffing Problems

Customers frequently mentioned understaffing at the post office, leading to long lines and inadequate service during busy hours.

Management Concerns

Several reviews pointed to issues with management, including a lack of accountability and ineffective handling of complaints.
  • JJ
    Jill Jones
    4 days ago
    1.0
    I am missing paper mail and packages since Jan 2. They keep telling me they will get it delivered but it's been 2 days and still no mail.
  • SM
    S Metcalf
    Jan 4, 2026
    1.0
    Where to start. I do not just give bad reviews because I can I try to give the benefit of the doubt during the holidays but when the postal service incompetence cost me business then I have no choice, I have been a resident of this city for 19 years. I have lived in the same location for that amount of time. They scan packages out for delivery and then a little over an hour after they have been to my house to deliver my mail they mark the package return to sender insuffecient address which is far from the truth. Another day this week they marked one of my packages as unable to access location again another straight up lie. I own a business and have deadlines to meet. If my supplies for my business don't arrive because of this nonsense I lose business because I cannot meet deadlines. This is unacceptable. Calling does no good as no one picks up the phone when you call. Now I have to drive across town and waste time trying to find out where my 2 missing packages are. Using your feedback form on the website does no good either. I do not recommend this business. I now am going to have to contact the sender of one of my packages to now resend the package to me because it was marked return to sender for insuffecient address which is not the case the sender had my correct address and confirmed as much with me before shipping my items. This is bad business and bad customer service.
  • TB
    Tara B
    Dec 26, 2025
    1.0
    I constantly get other peoples mail and they get mine. It happens all the time. I’ve lived in 5 different states and only in AL has then been a problem.
  • MK
    Mrs. Kumagoro
    Dec 23, 2025
    1.0
    Package was supposed to be delivered tonight and then they told me it won't be here for an entire week after Christmas because of 'delays' from severe weather. There IS no severe weather in our area. The package was already out for delivery and should have been here. They just don't want to deliver it. I even paid extra money for expedited shipping. Complete BS.
  • BB
    Brian
    Dec 17, 2025
    1.0
    Stood in line to submit a vacation hold for our mail. Waste of my time and watched our mail delivered everyday. Luckily we have friends that secured our mail. After the thru date, they delivered the yellow card I submitted. Very disappointed.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.