United States Postal Service

2.3
207 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 500 S Cobb St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
500 S Cobb St, Palmer, AK
99645, United States

Hours

Reviews

2.3
207 reviews
5 stars
47
4 stars
17
3 stars
5
2 stars
16
1 star
122

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently complained about slow service and long wait times, particularly for package pickups.

Staff Attitude

While some reviews praised the friendliness of the staff, others reported rude behavior from certain employees.

Package Handling

Numerous customers expressed frustration with lost or misdelivered packages, as well as issues with package scanning.

Overall Improvement

Some customers noted improvements in service and staffing over the past year, indicating a positive trend.
  • II
    isaiah
    Dec 23, 2025
    1.0
    Horrible.
  • AD
    A Dove
    Dec 8, 2025
    1.0
    Why are they so ridiculously slow. I’ve never seen anything like it. The service is unnecessarily slow to the point of being malicious.
  • JK
    Jennifer Klink
    Oct 24, 2025
    5.0
    I’ve used the Palmer post office for almost 20 years . I’ve never had a bad experience with any of the employees. Most have been wonderful. Yes I’ve had to wait but I’ve had to wait at other places also. They are doing their best , I think if everyone could do a job that they complain about for a month, you may feel different
  • NE
    Nataly Escamilla
    Sep 5, 2025
    5.0
    Line was long but moved swiftly! Erin was great help. Amazing service here !
  • OR
    Only Reviews
    Aug 23, 2025
    1.0
    DOES NOT SCAN PACKAGES! I sell on eBay for a living and 9 times out of 10 my packages being shipped out aren’t scanned at all. I typically don’t get a tracking update until the buyers local post office scans it for delivery which can take two weeks bc….Alaska. So I depend on that initial scan so buyers know their item is in usps possession. I started doing package pick up through usps website, first pick up they scanned bc I said something and now they’re not being scanned again. Guess I’ll be driving 15 to the wasilla post office. I have lived all over the country and never dealt with such an incompetent usps - shouldn’t even be open.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.