United States Postal Service

3.0
35 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3609 Tongass Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3609 Tongass Ave, Ketchikan, AK
99901, United States

Hours

Reviews

3.0
35 reviews
5 stars
13
4 stars
4
3 stars
3
2 stars
0
1 star
15
  • AH
    Amanda Harrell
    Aug 8, 2025
    1.0
    I am missing a package that was delivered to this post office. I have called so many times at all different times. Left at least 5 voicemails. No one has called back. This is beyond frustrating
  • AG
    A G
    Dec 16, 2024
    1.0
    Don't bother calling just go in, they will never answer the phone.
  • AA
    autumnzipper
    Jul 9, 2024
    5.0
    BEST Post Office of all time. The most kind and knowledgeable clerks who are always so helpful and friendly. Doesn’t hurt that they always have candy for the kiddos. I have a small business and I’m in the post office on a weekly, sometimes daily basis, and it’s always a pleasure. Getting mail to and from an island is a challenge at times, but one they tackle well.
  • PS
    Peter Stanton
    Jun 8, 2017
    4.0
    The staff here has always been professional and helpful, although it can be frustrating when waiting times in line get extremely long.
  • TG
    Tee Garcia
    Aug 15, 2016
    1.0
    My package arrived on July 25th 2016; it is now August 15th and my 3 day priority has never made it! This is the WORST CUSTOMER experience EVER! You can not get a live person and when you do they don't seem to fully understand you! I keep getting excuses as to when it should arrive. Spoke with someone this morning and they clearly didn't understand me and were in a hurry to brush me off the phone! This post office is a joke! I will be taking it higher because it seems as if my package is not a priority and that my business is not a priority!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.