United States Postal Service

2.6
43 reviews

About

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Visit your local Post Office™ at 9491 Vintage Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9491 Vintage Blvd, Juneau, AK
99801, United States

Hours

Reviews

2.6
43 reviews
5 stars
13
4 stars
3
3 stars
0
2 stars
6
1 star
21
  • JM
    Jessica Meuse
    Oct 27, 2025
    1.0
    Probably the most frustrating experience I’ve ever had with the postal service so far in my 35 years of life. I moved here with the military and was receiving mail with no issues for about two months; then I was told my address was “undeliverable.” I had multiple packages sent back - some were gifts that I was only made aware of because the senders asked if I’d ever received them. They were all returned to sender and, when I attempted to intercept, I was told to fill out one form and then informed by another person that my items were already gone/fill out another form/go back to the post office AGAIN. I waited in the post office for a while before I finally asked if I could leave to attend to other errands that needed to be done prior to work the following day and receive a phone call instead. I am convinced the person working would’ve let me stand there waiting until closing time, because that’s how minimal the communication was. My experience here has been nothing short of discouraging, and the inconsistency of the information I’ve received makes me wish I had another option to receive mail at all. Communication here is poor, and I was never told upon moving here that my address was “undeliverable.” Other tenants have lived at my address before and received mail. Edit: I was told my mail was being held in the interim while I sorted out the address/shared mailbox issue, but NONE of my mail was held. Some of the items were incredibly sentimental, as my dog recently passed away and all of my friends and family are thousands of miles away. I have called countless times and nobody ever picks up the phone.
  • AV
    A. v.W.
    May 2, 2025
    2.0
    I don't have a car and nobody ever picks up the phone, so whenever I have a question or concern, I need to take the bus and walk to the post office to talk to someone. My packages have been arriving all torn up with things missing from them. Trying to call them to ask if they've found any of my stuff is impossible because I can never reach them.
  • KA
    Kassie ACosiley
    Nov 25, 2020
    1.0
    The other day my key was not working for my mailbox so I asked if he could hand me the mail and he rudely imturupted and said NO in such a rude way then I asked if he could just please hand it to me my key dose not work and he said no I’m not gonna go up there and hand you the mail and I shut the window and inturupted for oh tide he was towards me I swear I hat this place this isn’t the first interference I had with these people
  • JL
    Jordan Lesh
    Nov 4, 2019
    1.0
    Why have a phone if no one answers it?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.