United States Postal Service

2.4
36 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3726 Neely Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3726 Neely Rd, Fort Wainwright, AK
99703, United States

Hours

Reviews

2.4
36 reviews
5 stars
11
4 stars
1
3 stars
1
2 stars
0
1 star
23
  • JH
    Jonathon Housch
    Jan 5, 2026
    1.0
    USPS lost my package and their response was basically “oh well.” The only thing they offered to replace was the shipping fee, as if it doesn’t matter that my mail was lost or possibly stolen. That does absolutely nothing to fix the actual problem. I spent hours dealing with automated systems, endless AI prompts, and phone menus nearly two hours just to reach a real person only to be told they couldn’t help me. No accountability, no real solution, and no concern for the customer. USPS is a joke at this point. I will never use them again to mail anything important.
  • EM
    Emma Maag
    Jul 25, 2025
    5.0
    The clerk helping us was very kind and helpful!
  • BS
    Bob Sharpie
    Jun 2, 2021
    5.0
    Research postal rates before you get here.. Alaska is expensive to ship anything over 1 lb
  • AH
    Amber Haney
    Dec 22, 2018
    1.0
    Mail gets lost 90 % of the time or delivered to wrong house. The mail person is ALWAYS putting parcels in a broken box that the post office refuses to fix. Lady at the desk is rude and inconvenienced when she has to put in for a parcel to be retrieved bc the mail person keeps messing up. Just a terrible place and inconsistent mail delivery.
  • YC
    Yanni c
    Aug 24, 2018
    5.0
    My experience there was awesome, the lady who works there not also saved my envelope from get lost (she knows all the zip codes) also she found another mail which was lost.(wrong name). We need more people with that kind of knowledge. Amazing customer service! Always glad to visit that postal office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.