The UPS Store

Reviews

• CR

  Cindy Reay

  Oct 28, 2025
  5.0
  Austin provided exceptional customer service this morning! I needed a print, scan and send and he helped me and made it so very easy! Thank you so very much Austin!!!!
• KY

  Kristie Yunker

  Jun 3, 2016
  5.0
  I've used this UPS store several times to ship gifts to relatives in NY, TX and CA, and also to return items to vendors. Every transaction has been handled professionally and each arrived in the time described at shipping with no damage and no losses. One clerk suggested a cheaper way of packaging an item, and did it for me! This never happens at the USPS... Great job!
• JK

  Johnny Kimberly

  Apr 14, 2016
  1.0
  My experience is horrible!!! I am remote, tok ak remote.. but they said Fairbanks is a remote destenation and deliveries aren't made daily.. well, ya know UPS make at least one route to tok at leasr 2 times a week.. monday ans Friday.. part of this problem is on Amazon.. why do they insist in using UPS??!!! It is unreliable Amazon!!!! My package flies 3000 miles in one day!!! But cant go 205 miles more?!! I dont reccommend UPS if ur remote.. ups in ak is especially unreliable.. even in places like Anchorage.. I HATE THE UPS !!!!!
• DJ

  Desiree Jolley

  Nov 11, 2015
  1.0
  I have had nothing but the worst experience ever dealing with this store. I paid to ship two packages with them I was told about a guaranteed shipment date and if it wasn't guaranteed that I would get my shipping money back. I put insurance on both packages one package showed up on time the other did not the one that did not show up on time came extremely damaged and when I went to go do an insurance claim on it they said because they didn't package it they wouldn't honor the insurance. I didn't ask for my rent money back for shipping since I didn't get there on time and I've been on a two month long run around with the store manager at Naomi who refuses to call me back or give me any good information. All I want is my money back I don't understand how hard it is for a corporate company just to refund the money that you put down on your credit card but no I have to wait for a check to months later. Horrible communication, horrible service,horrible everything don't use them!

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