Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11471 Business Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
11471 Business Blvd, Eagle River, AK
99577, United States
Hours
Reviews
2.2
156 reviews
5 stars
34
4 stars
8
3 stars
9
2 stars
6
1 star
99
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported packages marked as delivered but not received, with claims of misdelivery and lack of attempts to deliver.
Customer Service
While some staff were noted as friendly and helpful, many reviews highlighted poor customer service, including rudeness and lack of assistance.
Long Wait Times
Customers frequently experienced long lines and delays, particularly during peak hours, leading to frustration.
Phone Accessibility
The post office's phone line is often reported as unresponsive, with many customers unable to reach anyone for assistance.
Staffing Problems
Several reviews mentioned understaffing as a contributing factor to the inefficiencies and service issues at this location.
- WSw singleton2 days ago1.0We rarely get packages in our actual mailbox, even though we have large boxes for packages. They put in a note on Amazon that says access code required. We don’t use access codes here. And, it often takes a couple of days for it to make it back to the post office where we can actually pick it up. I will say the people in the post office have been pleasant enough. They try to be helpful. I have had packages never arrived. And packages lost. And other packages put in my box that aren’t mine. No wonder the post office is about to go bankrupt. You would think with federal benefits, postal workers would actually do their job, but the majority of the ones up here don’t seem to. And we are very reliant on our Postal Service in Alaska to get things that are not readily available.
- MJMichael Blaster JonesDec 20, 20251.0It takes a really bad Post Office to actually appreciate the competency of other Post Offices. Absolute worst experience consistently - misdelivered packages, packages scanned delivered but still at the Post Office, etc.
- LLLDec 16, 20251.0They have a pick up window but it's literally never open. Have to wait forever in line just to pick up a package. Not to mention the laziest mail men ever. They don't deliver my packages because "they can't find my address " and usps is literally the only one with this issue. And I don't find out i could have picked it up from the post office until after they hold it and then send it back. They don't want to walk into my building and find the apartment so they just pull the "can't find address" bs.
- STSam ThompsonDec 13, 20251.0Absolutely terrible, if you have any other shipping option choose it, USPS is such a joke and this place is a disgrace.
- MMMichaelDec 9, 20251.0This place must be ran by clowns. I rarely get my packages at my mailbox. Always the pink slip, even though they will fit in my huge mailbox. And when you go in here, they act like they have zero time left in the day to talk to you, not to mention their absolute unnecessary horrible attitude. They don’t even talk to you like your’e a human, just, “you come here” or, “not you”, “I meant her” So short and no customer service. If this place wasn’t my only mail carrier service I would drive to Fairbanks before coming here! How about a smile, or a “how are you” or “how can I help you”???? These guys parents failed them miserably.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 11471 Business Blvd?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office location?
Yes, first-time passport applications are accepted here. Most locations, including this one, also offer passport photo services with an appointment.
Do I need an appointment for passport services?
Yes, most passport services require an appointment scheduled through the online scheduler, although some walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday through Friday, 9:30 AM to 5:30 PM; Saturday, 10:00 AM to 2:00 PM; closed on Sunday.
How can I rent a PO Box at this Post Office?
You can rent a PO Box online by searching for availability at https://www.usps.com/manage/po-boxes.htm or in person with two valid IDs and a completed application.
Is 24/7 access available to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes. Please check with this Post Office for their specific access hours.
Are there any nearby restaurants where I can eat before or after visiting the Post Office?
Yes, nearby eateries include Molly Bz bakery and restaurant, Domino's Pizza, and ZENSHI Handcrafted Sushi, all great options for a meal around your visit.
What nearby services can complement my visit to the Post Office?
Near the Post Office, you can find Delivery Solutions for freight and food deliveries, and retail stores like Verizon for mobile needs.
Where can I find healthcare services near this Post Office?
Nearby healthcare providers include Eagle Center Physical Therapy, Vision Therapy Center, and Eagle River Smiles dental clinic, convenient if you need medical or vision care around your visit.
How do I schedule an appointment for passport photo services at this location?
You can make an appointment for passport photos through the USPS online scheduler available at https://tools.usps.com/rcas.htm.