The UPS Store

Reviews

• EB

  Elisa Betson

  Feb 21, 2026
  5.0
  Fast service, friendly employees, reasonable prices and follows delivery drop-odd orders efficiently and quickly.
• AB

  Alicia Busick

  Feb 7, 2026
  5.0
  Please keep more staff on shift. Today was a deadline for Amazon returns. You only had one staff scheduled after 3:00 PM
• JB

  Joe Barron

  Jan 22, 2026
  1.0
  Wow..I had a package shipped to the UPS store so that the contents did not freeze. I was notified that it was ready for pick up but when I arrived there was a line nearly out the door with one person assisting customers. There was another employee in the back but did not seem interested in assisting any customers in the store. I believe the young lady helping the customer was doing her best but seemed overwhelmed. Will definitely try to avoid this location in the future. Still did not get my package.
• RB

  Richard and Marti Bennett

  Jan 5, 2026
  1.0
  UPS quoted me a price to ship to the Kenai. It was half of what the post office charged. So we told the person what it was going to cost to purchase our artwork plus the shipping and they agreed and sent us the money. When we went back to ship it UPS said they don’t ship to Kenai and we had to mail through USPS. We had to cover half the shipping that we would not have done if they had been truthful up front. When I complained about it their customer service was terrible.
• CS

  Casey Schuler

  Jan 2, 2026
  1.0
  I arrived five minutes early for a scheduled 2PM appointment for notary services. I waited in line and when I got to the front, I was told that the notary was on lunch and that I was welcome to hang out in the corner and wait. After 15 minutes, I asked another staff member when the notary would be returning from their lunch. They told me they weren't sure and that they weren't even positive that this store employs a notary, but that I could keep on waiting until this person returns. When I pressed the issue of me having an appointment scheduled for 2PM, they replied, "What do you want me to do? I can't call them off lunch." I was then advised it still might still be another 15 minutes before this employee returns. I guess it was too difficult to call or text this person to see if they are a notary and when they were returning. Since I already had been in the store for 20 minutes and it might still be another 15 minutes for this employee (who might not even be a notary) to return, I decided to take my business elsewhere where my time is respected. Terrible customer service.

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