United States Postal Service

1.8
116 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2200 Strawberry Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2200 Strawberry Rd, Anchorage, AK
99502, United States

Hours

Reviews

1.8
116 reviews
5 stars
18
4 stars
1
3 stars
9
2 stars
4
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight rude and unhelpful staff, with specific mentions of employees being dismissive and lacking professionalism.

Delivery Issues

Frequent complaints about misdelivered mail and packages, with customers reporting ongoing problems with receiving their correct mail.

Wait Times

Customers consistently mention long wait times and inadequate staffing, leading to frustration during visits.

Facility Conditions

The post office is described as dirty and poorly maintained, contributing to an overall negative experience.

Communication Problems

Many customers express difficulty in reaching the post office by phone, with reports of calls going unanswered.
  • MT
    Matthew Tratz
    Dec 31, 2025
    3.0
    Honestly there is a lady here that isn't customer service friendly but she is helpful and nice. My issues have to do with mail to my mail box on foxridge Way. I get the wrong mail weekly. Several times now I have had a package show as delivered but nothing in my box or the key for the bigger mail box. Every mail carrier I ask says the same thing "this isn't my normal route"
  • SL
    Sharon Leopold
    Dec 8, 2025
    1.0
    3224 W 88th Avenue haven't been receiving mail at all I've been waiting on mail for so long
  • DC
    Dawn Crater
    Oct 29, 2025
    5.0
    Nathan Prince was very helpful in retrieving packages for me from a parcel locker. Much appreciated!
  • CG
    Clara Goh
    Oct 24, 2025
    5.0
    Excellent service. Well stocked post office and clean.
  • CS
    Cesar Rojas Sanchez
    Aug 26, 2025
    5.0
    Excellent costumer service, friendly crew ready to help.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.