United States Postal Service

3.1
161 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 4141 Postmark Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4141 Postmark Dr, Anchorage, AK
99530, United States

Hours

Reviews

3.1
161 reviews
5 stars
73
4 stars
10
3 stars
4
2 stars
3
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude behavior and unprofessionalism.

Package Handling

Numerous complaints about lost or delayed packages, with customers expressing frustration over poor tracking and communication regarding their shipments.

Passport Services

Passport services are frequently criticized for long wait times, poor organization, and unhelpful staff, leading to a negative experience for many customers.

Operational Hours

The extended hours of operation are appreciated by customers, providing convenience for those who cannot visit during standard hours.

Efficiency

While some customers report efficient service during busy times, others mention long wait times and understaffing issues that hinder overall service quality.
  • CD
    Christyrose Dedman
    Oct 31, 2025
    1.0
    Goodmorning this is Kyle lerone dedman wife Christy rose encarguez Dedman
  • OE
    Oliver Eastman
    Oct 14, 2025
    1.0
    this is not acceptable even for an item that has a lithium battery in it i demand to know why my item is taking EXTRA LONG to get to it's location when the recipient IS IN ANCHORAGE!!! so for now you get a one star review until it gets there
  • CP
    C P
    Oct 13, 2025
    1.0
    Arrived at this location at 7:30pm on Monday to drop a package, main door is open but the package dropping window is locked, what a waste of time.
  • CD
    cantrell douglas
    Oct 4, 2025
    1.0
    I live off of east 9th and Turpin and my mail lady is rude and unprofessional. She intentionally mixes up our mail even with the names being on the mail boxes and labeled. She has delivered someone else mail to my mailbox four days in a row. I put the red handle up for her to take it back and now she posted a notice to try and shut my service off all because she doesn’t want to do her job. She should be fired for her bad and unprofessional behavior. If she mad I put the handle up to send back mail with someone else name on it she should get a new job. She has been a problem ever since she started this route. Please speak with your unprofessional employee. She is not good with the public and has a bad attitude issue.
  • CH
    Chelsea Harrell
    Aug 31, 2025
    1.0
    Worst experience ever, never using them ever again as they lose your packages and don’t communicate with anyone. Every experience with them has been the absolute worst. I didn’t even choose you guys, my sender did. There has been no updates on where or when I tablet will arrive that I spent a good amount of money on… it’s been days past the delivery date and still nothing on where my package is. It should’ve been here already. I DO NOT recommend ANYONE use USPS for anything as every experience that I have had with them in my entire life has been the most stressful shipping experience ever. I’m now only using FedEx for here on out. And if ya’ll lost or damaged my tablet, I’ll find a way to get my money back as my family works for the government and is reliable in this field.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.