Brand Certified
United States Postal Service
2.2(136 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
5855 Lake Otis Pkwy, Anchorage, AK
99507, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5855 Lake Otis Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
136 reviews
5 stars
26
4 stars
8
3 stars
8
2 stars
13
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others are criticized for rudeness and poor attitudes.
Delivery Issues
Numerous complaints about misdelivered packages, delays, and unresponsive delivery personnel were noted, leading to frustration among customers.
Long Wait Times
Many customers reported long lines and slow service, often due to insufficient staffing during busy hours.
Facility Conditions
Some reviews mentioned cleanliness and maintenance issues at the location, particularly in relation to parking and accessibility.
- JHJazlyn HernandezFeb 5, 20265.0Christina made my first experience so easy! She was super professional and very helpful!
- TSTricia SolisFeb 3, 20261.0An Asian lady worker with glasses, long dark hair, and probably a Filipina had a very poor customer service. I asked for her help to send out a package and to guide me since it was my first time sending out a package. I did the custom forms online, got my packages ready and everything. She made me fill out another customs forms to itemize the package because she said they were different forms. I trusted her because I wasn’t sure since it was my first time. I filled out all the forms, I waited patiently until the other customers were assisted by her. She started giving attitude and yelled at her other coworker and said “I don’t care! I need to take my break!” in front of the customers.. One post office employee came out named “Bee” and assisted me instead. He was very understanding and very helpful and I found out from him that I didn’t have to fill out another forms and that the lady just wasted so much of my time. She has a very very poor customer service, skills, attitude, and unprofessional. And as a fellow Filipina, I am very disappointed and upset about it.
- CFCharles FrickeJan 11, 20261.0Make up excuses for why they can’t deliver packages. Like need access code when no such thing. Just a delivery to normal house. Make up different excuses for multiple days until I have to go pick up packages myself. They are the worse location I have ever dealt with. Someone needs to step in and fix this place!!!
- KAkimberly allenDec 12, 20252.04:15pm and ONE window open. 4 people in front of me means 20 minutes in line. They are currently out of forever stamps. Poor service, poor planning. Airport will probably be a better idea.
- KKKjayDec 12, 20252.04:15pm and ONE window open. 4 people in front of me means 20 minutes in line. They are currently out of forever stamps. Poor service, poor planning. Airport will probably be a better idea.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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