DHL Express Service Point Anchorage

Reviews

• JT

  Just T4der

  Feb 16, 2026
  1.0
  No customer service at all
• GS

  Gus Seville

  Jan 28, 2026
  1.0
  DHL is absolutely garbage!!!! Do not use them under ANY circumstance if you can avoid it. Been waiting a month for a package, finally they texted it was on the truck being delivered today! I actually had a map to track the truck. Asked my wife to stay home to accept it. Then, hours later get a text that they can't deliver because of inclement weather. Went to their office before they closed (4 PM) to pick up the package, it was still on the truck! I told them I would pick it up the next day. Their driver is a liar!!!! My wife is driving around the neighborhood in a low to the ground Audi A4 no problem. On my way back from their office I passed 2 Amazon vans on my street, one right next to my house. Their driver is a liar or they gave him a Toyota tercel to deliver packages with. So lame. It's Alaska, the road was fine!!! BS!!!
• IV

  Ia Vue

  Dec 26, 2025
  2.0
  Truly disappointed with DHL. I always use to trust and was always satisfied with their services but now I Was suppose to recieve my package before Christmas but ended up being misdelivered with a forged signature. Now I cant even get even a little information of where it could have been mis delivered. Couldn't get with a supervisor or anything. Was even given a manager email that didnt even work or exist. Im truly disappointed and im at a lost as my package was expensive and tariff fee on top!
• WW

  warren weldon

  Dec 23, 2025
  1.0
  If I could give this NON DHL Contractor a -5 I would!! I have had so much problems getting a package that took 3 DAYS to get here from Southern England and I called and spoke with them on Thursday to go over the "DELIVERY" address , But yet again they have me stuck on a HOLD FOR PICK UP LIST even though 6 "Customer service" agents and 2"Supervisors PROMISED me that my packages would ALWAYS be delivered to my home, THAT I PAID FOR !!! but friday came and ,NO Package!! they called and explained some BS excuse and that it would be delivered Monday, I called just before Noon and the Girl Promised me it was on the truck and is out for delivery! BUT YET Here it is at 10:18 in the evening and NO PACKAGE !! I was also PROMISED a call from the Driver when he got close , but again, NOTHING!!! This business should never be used, but because I have no control over this, I either stop buying from these people for years, which is sad, because all of them are one man Operations, The problem is I have two more on the way from New Zealand to deal with !! And supposedly soon !!! Think About This , it took 3 days to get from england to Alaska and it has been 5 DAYS To make it from Anchorage to Peters Creek barely over 30-40 miles !!! I can tell by the reviews from years ago to recent ones there must have been a change of either Manager or Sub-Contractor , I go through this almost, if not EVERY MONTH!! I'm sick of Promises, AND I ALSO HAVE A RING DOORBELL, SO NO EXCUSES
• CS

  Carrie Schliesing

  Nov 10, 2025
  1.0
  I waited for driver. I saw I was next stop. Driver never came to my house and then said it was undeliverable.

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