Bell

4.8
511 reviews

About

Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.

Location

Bell
100 Jennifer Heil Way, Spruce Grove, AB
T7X4B8, Canada

Hours

Reviews

4.8
511 reviews
5 stars
471
4 stars
10
3 stars
6
2 stars
3
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Lance and Jamee, received high praise for their helpfulness, knowledge, and willingness to go above and beyond for customers.

Efficiency

Many customers noted quick and efficient service during their visits, with several mentioning the ease of getting new phones and plans set up.

Knowledgeable Staff

Customers frequently highlighted the staff's expertise in resolving issues and providing information about products and services.

Mixed Experiences

While most reviews were positive, there were a few mentions of poor service experiences, particularly regarding customer support and account issues.
  • VS
    Virginia Schouten
    Jan 5, 2026
    5.0
    Easy to work with, offered great plans and very friendly and helpful!
  • TB
    Tori Blanchette
    Dec 31, 2025
    1.0
    One star for absolutely zero human connection. Walked into Bell with the simple intention of buying a smart watch. Instead, we stood there for 45 minutes without a single acknowledgment. No greeting. No “we’ll be with you shortly.” No eye contact. Not even a courtesy glance. When we finally left, visibly frustrated, there was still no attempt to engage, apologize, or retain our business. Nothing. This wasn’t about being busy; it was about a complete lack of basic customer service and human decency. If standing ignored in a retail store for nearly an hour is acceptable here, customers should know that before walking in. We took our business elsewhere, where we were treated like actual people. Bell should seriously reconsider how this location understands customer service because this experience was unacceptable.
  • CS
    Cody Sherwood
    Dec 27, 2025
    5.0
    Brandon was very helpful and got us a great deal, very professional to deal with and gave us some great tips. I would recommend anyone to come to this location!
  • MM
    maggie macdonald
    Nov 28, 2025
    5.0
    Brandon was so very helpful at getting me a great deal for my phone! I tried going through Telus and what they were wanting me to pay was absolutely crazy! Would definitely recommend going through bell!
  • TH
    Tara Hoff
    Nov 25, 2025
    5.0
    Brandon was AMAZING!!! Super knowledgeable and helpful! He went through extra mile for us! I would 100% recommend his services to anyone!

Frequently Asked Questions About Bell

What are the store hours for the Bell Creekside Centre location in Spruce Grove?

The Bell store at Creekside Centre in Spruce Grove is open Monday to Wednesday and Saturday from 10:00 AM to 6:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.

What types of products and services does the Bell store at Creekside Centre offer?

The Bell store offers smartphones, tablets, connected devices, accessories, and a range of personal and business communications services including Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.