Virgin Plus

4.6
226 reviews

About

Telecommunications Service ProviderCell Phone Store

Location

Virgin Plus
11100 51 Ave NW, Edmonton, AB
T6H4M6, Canada

Hours

Reviews

4.6
226 reviews
5 stars
194
4 stars
7
3 stars
5
2 stars
5
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted the exceptional customer service provided by staff, with specific mentions of employees like Farishta, Muskan, and Rokshana for their friendliness, patience, and helpfulness.

Efficiency

Customers frequently praised the quick and efficient service they received, noting that staff were able to assist them promptly with their needs.

Knowledgeability

Many reviewers commented on the staff's extensive knowledge about products and services, which helped them make informed decisions.

Positive Experiences

Overall, customers reported very positive experiences at the Virgin kiosk, often expressing satisfaction with their purchases and the assistance they received.

Mixed Feedback

While most reviews were positive, there were a few mentions of dissatisfaction regarding specific transactions or experiences, indicating room for improvement.
  • RB
    Raquel Brun
    1 day ago
    5.0
    The manraj at south gate was very helpful friendly and gave us lots of info and a great deal on our plan. I highly recommend coming to Ger your plan with this store.
  • DM
    Daniel Mengisteab
    3 days ago
    5.0
    Saima who assisted us today: was very polite,helpful and kind, extremly good at her job.a right person at the right time and place ,and we got a very good deal,at the right time which is black friday, the world needs more people like saima.
  • HC
    Harsneh Chawla
    5 days ago
    5.0
    We had a great experience at the Virgin kiosk today with Manraj and Ekam. They were extremely polite, patient, and helpful. They explained everything clearly and made the whole process so easy. Really appreciated the excellent customer service—thank you for going above and beyond!”
  • AS
    Amolak Saggu
    6 days ago
    5.0
    Such a great sevice by Amir and frishta. Help me alot in my new connectivity .as well as great human being
  • MB
    Mark Boer
    Nov 4, 2025
    5.0
    I had nothing short of an excellent experience here at Virgin Plus Southgate’s kiosk. I’m always feeling lost when switching plans or making changes with an old or new device. Farishta was the first person who ever made me feel like it was easier than I initially thought. Farishta did an exceptional job to make sure things were clear to me. I couldn’t believe how well she knew all of the information like the back of her hand. She went above and beyond to assist me and in a timely manner I’ll add!

Frequently Asked Questions About Virgin Plus

What are the operating hours of Virgin Plus at Southgate Centre?

Virgin Plus is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.

Where is Virgin Plus located in Edmonton?

Virgin Plus is located at 11100 51 Ave NW, Level 1-K6, Southgate Centre, Edmonton, AB, T6H4M6, Canada.