Virgin Plus - CLOSED

Reviews

• DS

  Dona Salim

  Jan 26, 2026
  1.0
  I am writing to formally complain about an extremely uncomfortable and disappointing experience I recently had with one of your agents, Ardia. When I contacted support to address an issue with my account, the agent displayed a lack of professionalism and a poor attitude from the beginning. After I explained my concern, I was asked to provide my phone number. However, once I shared the number—which is a Virgin Mobile number I have been using for over five years—the agent stated that no information could be found and dismissed the issue by saying, “it is what it is,” without offering any further assistance or attempting to investigate the matter. This response was unacceptable and made me feel unsupported and uncomfortable as a customer. I was not offered any solution, explanation, or escalation option. The lack of empathy and willingness to help left me feeling that my concerns were not taken seriously. This experience has significantly affected my trust in Virgin Mobile. If this is the level of service provided when customers need help, I do not feel confident or safe continuing with the service, and I am seriously considering switching to another provider. I hope this complaint is reviewed seriously and that appropriate action is taken to improve customer support and ensure other customers do not have a similar experience. Thank you for your attention to this matter.
• KH

  Kim Hamill

  Jan 3, 2026
  5.0
  Kaiser helped immensely to setup my and my wifes new Samsung phones which were not intuitave to setup ourselves. He did all the setup and a SIM card swap for free to get the job done. Thanks so much Kaiser!
• PH

  Patrick Hamill

  Jan 3, 2026
  5.0
  Kaiser saved my bacon on a complicated phone transfer that we botched. Next time we'll definitely visit the virgin booth to transfer and hopefully we can work with Kaiser again!
• MM

  mpmonforte

  Dec 28, 2025
  5.0
  Sanjay is an excellent sales consultant who really listens to customer needs. Very knowledgeable, patient, and professional throughout the entire process. Made everything easy to understand and stress-free.
• S4

  smashley 420

  Dec 23, 2025
  1.0
  I went here after going through the online process of switching to virgin. Then I was sent here to verify my id. The staff were not welcoming or helpful. One didn't even get off her stool to greet me or help me with the process, they told me I need an account number I called virgin back myself instead of them helping me. Then when I went back they told me I needed a number to call. They didn't tell me I needed a number, and just sat there with a blank stare and kept repeating what they needed and didn't help at all. I decided to go with another provider based on this service.

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