DHL Express Service Point Calgary

Reviews

• MS

  Mike Slezak

  Dec 30, 2025
  1.0
  DHL Express is by far the worst freight company I have ever dealt with. My truck’s fuel pump failed, so I ordered a replacement and paid over $100 extra for the fastest available shipping. That shipping option was DHL Express. At the time of purchase, the seller’s website showed an estimated delivery date of December 23rd. As soon as I received the DHL tracking number, DHL’s own system changed the delivery date to the 29th. That alone was unacceptable. This was cross-border shipping, but the package cleared customs with no issues. No outstanding balance. No duties owed. No documentation problems. The tracking clearly shows customs clearance completed in Southern Alberta on December 23rd — and immediately afterward, the shipment was marked as “ON HOLD” in my city. No explanation. No reason code. No timeline. Nothing. I tried calling DHL to get clarification, but it is nearly impossible to reach a human being by phone. I eventually used their chat support. After asking me for several pieces of information, the agent abruptly closed the chat, claiming they “assumed I had left” — while I was actively typing. That level of incompetence is astounding. I started another chat and was told the package would be delivered the next day, December 24th. That was not true. The package never moved. It is now December 30th. The fuel pump still has not been delivered. My truck has been down far longer than necessary, costing me time, money, and work. I was forced to buy another fuel pump locally from Lordco at nearly double the cost because DHL could not be relied upon to deliver a shipment they had already brought into my city. To make matters worse, the DHL Express app now shows “Scheduled delivery date not available” and provides no meaningful tracking updates whatsoever. As shown below, after posting this review DHL Express responded publicly with an apology and stated they were “reviewing the case internally,” then asked me to provide shipment details — without providing any direct contact information, case number, or escalation path. This mirrors the entire experience: generic apologies, no ownership, and no actual resolution. I ship and receive freight regularly and have never experienced anything even remotely this bad with any other carrier. The lack of communication, accountability, and basic operational competence is staggering. If you value your time, your money, or having critical parts arrive when promised, avoid DHL Express at all costs. I will never use this company again.
• CK

  Charnjeet Kaur

  Dec 22, 2025
  1.0
  Extremely disappointed with DHL Express Canada. I paid for express/expedited international shipping with an expected delivery time of 5 days, and my parcel has now been delayed for 10 days with no resolution. The shipment has been placed on hold for “shipment-related fees,” yet no payment link or invoice was ever provided via email, SMS, WhatsApp, or the DHL website. Customer service has been unreachable — phone lines are unavailable, chat support leads nowhere, and even official email addresses bounce back as “not found.” The delay is entirely due to DHL’s internal system and communication failure, not the customer. Despite being ready to pay immediately, there was no way to do so. Charging for express service and then failing to deliver within the promised timeframe — while also blocking the shipment — is unacceptable. I am requesting a refund for the express shipping charges and would strongly caution others before choosing DHL Express in Canada.
• MS

  Mar Sparrow

  Dec 15, 2025
  3.0
  Today, the lady by the computer kiosks lead my mom and I to waste so much time this morning. We were waiting in line for service at the counter. She told us to use the computer kiosk. I told her that I already checked, and that the computer indicated that we wait for service at the counter because our package contained perfume. She then tells us to proceed anyway and tap "No, Continue." We then filled out the form, called a friend to confirm details, listed item details in the form until the screen prompted us to wait back in line for the counter due to our package containing, perfume. While waiting in line again, a kind gentleman in an orange vest initiated first and asked if we needed help. He explained the procedures of DGS and redirected us to other postal services. 5 stars to him for his patience and salvaging our time.
• SS

  Siju Sobo

  Dec 12, 2025
  5.0
  I had an excellent experience at DHL. Thanks to the outstanding support from Kibrom and Eskandria. They were professional, patient, and incredibly helpful throughout the entire process. They guided me step by step through registering and processing my package on the office PC, making everything smooth and stress-free. What impressed me most aside from the excellent customer service was the cost. The final price was about half of what other couriers were asking, which made a huge difference. Their transparency and willingness to help me find the most reasonable option really stood out. Interestingly, while at the DHL office, I met someone who would be travelling to my package’s destination in a few days and could have taken it for free. Since we had just met, they were understandably hesitant, but Kibrom offered me a discount to reduce the cost further. Even so, choosing DHL was absolutely the right decision because of the trust, professionalism, and excellent service provided by Kibrom and Eskandria. Highly recommended. Their customer service truly deserves five stars
• AO

  Augusta Okonye

  Dec 11, 2025
  1.0
  I am highly disappointed with DHL Calgary. I paid for express delivery, yet my package was delayed with no proper updates or urgency. Because of their sluggish and unreliable service, I had to change my flight twice, costing me time, money (over $2500) and unnecessary stress. For a company that claims to offer fast and efficient delivery, this experience was completely unacceptable. What is the point of paying for express service when DHL can’t deliver on their own promises? This level of sluggishness and disorganization is intolerable. I am beyond frustrated, and I will never trust DHL Calgary with anything important again. I had a terrible experience with them, and the false hopes from their team made it even worse. I had to miss very important commitments that I had already planned and prepared for.

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