JCPenney Salon

Reviews

• PP

  Paislee Persinger

  Feb 1, 2026
  1.0
  I’m writing this because I was present during my mom’s appointment at the JCPenney Salon, and the experience made me uncomfortable. From the beginning, the hairstylist was dismissive and rude. My mom was trying to explain what she wanted and was clearly nervous, and instead of being patient or kind, the stylist interrupted her and spoke to her in a way that felt disrespectful. It was awkward and upsetting to watch. I was also spoken to rudely during the appointment, which made the environment feel tense and unwelcoming. At one point, the stylist mentioned that she hated kids, which felt inappropriate and made me feel uncomfortable being there at all. What stood out most was the lack of care and professionalism. My mom trusted the stylist with her hair, and afterward it became clear that the results were not what was discussed. Since then, my parents have tried to contact corporate multiple times and no one has responded. This was not a positive experience for me to witness, and it’s disappointing that no one has taken responsibility or followed up. Based on how my mom and I were treated, I would not recommend this salon.
• JG

  Jacqueline Gill

  Feb 1, 2026
  1.0
  It has now been over one month since this incident. I have made one phone call to corporate and sent two follow-up emails. To date, no one from corporate has contacted me by phone or email. This ongoing lack of response demonstrates a failure to address a documented customer complaint. I was also informed that an additional $20 would be mailed to me — an unusual resolution — and I have not received it, nor have I received any communication confirming if or when it was sent. I am documenting this experience in full, as no further attempts will be made on my part to seek resolution. My appointment at the JCPenney Salon with Brandi was unprofessional and unsatisfactory. At the start of the service, I clearly explained that I experience anxiety and have had prior negative salon experiences, and that I was making a deliberate effort to communicate my goals. While speaking quietly to my daughter, Brandi interrupted and stated, “You need to double it — actually, maybe triple it.” This comment was dismissive and inappropriate, particularly given that I disclosed I live with Lyme disease, which affects my central nervous system. When I attempted to clarify my concerns, Brandi responded, “Ma’am, it’s because you’re indecisive. It’s not our fault.” This statement shifted blame onto the client rather than addressing concerns in a professional manner. At no point did Brandi communicate concerns about the condition of my hair or suggest stopping the service. My initial impression of the result was formed while my hair was heavily styled and coated with hairspray. After washing my hair at home, it became clear that the styling concealed the actual outcome. The work performed did not align with my clearly stated goal of maintaining long, healthy blonde hair. As a result, I am now unable to safely bleach my hair again for at least two months, requiring additional time and expense to correct the situation. The overall environment during the appointment was uncomfortable. Brandi stated during booking that she hated kids, an inappropriate comment to make to a client with a child present. Throughout the service, she was rude to both my child and me. Additionally, my chair was turned away from the mirror for much of the appointment, preventing transparency and contributing to a loss of trust. I paid $260 total, including a $50 tip, and later received an $85 refund. This does not constitute reasonable compensation for the service received, the resulting damage, or the inconvenience caused. While the salon manager, Danielle, handled my concerns professionally and respectfully, her efforts were not supported by corporate follow-through. Based on the service provided, the lack of corporate response, and the failure to honor promised remediation, I would not recommend this salon to anyone. This matter is considered closed.
• DA

  Destiny Arthur

  Nov 8, 2025
  4.0
  I had a wonderful time there with my boyfriend for company lol! I got blonde highlights and my hair cut 6 inches. I had Michelle. She was very sweet and calm. It was very welcoming in the salon. My hair turned out beautiful! Though it took 5-6 hours for it all to be finished. Either way, I enjoyed my stay while it lasted. I see why it’s so busy. (Don’t mind my hair or why I look like that lol, I just took it when I was getting ready to go to bed.)
• MA

  Miss Anonymous

  Oct 14, 2025
  1.0
  Josie and the store staff were so rude. Hailey and Donna refused to tell me the name of the man whobsaidni should cut myself. Whatever you doSave yourself a headache and just don't go here.It's absolutely ridiculous. The staff is so rude and so uneducated you will be tragically sad. Considering I left my name and phone number for the salon to manger to call me back this is absolutely b.s.
• FL

  Fran Lilly

  Jan 16, 2023
  5.0
  Very thorough and polite