Business Details
About
Hair Salon
Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
399 reviews
5 stars
281
4 stars
40
3 stars
19
2 stars
9
1 star
50
What are people saying?
AI-generated from recent customer reviews
Stylist Quality
Many customers praised specific stylists like Shenee, Miyisha, and Joanne for their skills and ability to deliver desired results.
Customer Service
Several reviews highlighted poor customer service experiences, including long wait times, appointment mix-ups, and unprofessional behavior from staff.
Atmosphere
The salon was often described as friendly and welcoming, with a pleasant atmosphere that customers enjoyed.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about uneven haircuts and dissatisfaction with services, indicating inconsistency in quality.
Appointment Issues
Numerous customers reported issues with appointments, including cancellations, long waits, and lack of communication regarding scheduling.
- BHBenjamin HoldsworthNov 11, 20255.0Great cut. By a new stylist. Did a nice job getting the cut right.
- DKDallas KingNov 7, 20255.0Amazing experience and amazing work done by Freddie highly recommend!
- PLPaula LeBoriousNov 2, 20255.0I've been seeing Sandra for 12/13 years. She knows my hair and always knows what to do with it. I will never go to another stylist!
- CCColtonOct 12, 20255.0I always book with SHENEE, 5 out of 5. Always the best cuts and styles, and wax’s are top tier.
- TPTyler PhelpsSep 30, 20251.0Made an appointment for a kids cut. We were in the area and we stopped in to see if they could take him any early for his hair cut as there was only one customer sitting inside. The staff stated that they couldn’t get to him any earlier than his scheduled time which was no big deal. We returned later for his appointment arriving 15min before his scheduled time. We were told by the only stylist that was there that his stylist had left for the day and she couldn’t cut his hair as she was doing a color on a client already. They stylist said she would try to call our stylist to see if she could come back. After waiting 30 minutes she comes back and said she can’t get ahold of the stylist and that we would have to make another appointment for the next day. I called in and spoke to the assistant manager and explained what had happened and she stated that the stylist that was there was the stylist that we were scheduled with. And was blatantly lied to. The manager didn’t care that I was making a complaint about the situation and just hung up the phone. I wouldn’t recommend anyone to go to this place.
Frequently Asked Questions About Hair Cuttery
Where is Hair Cuttery in Martinsburg located?
Hair Cuttery is located at 245 Retail Commons Parkway Ste 10, Martinsburg, WV 25403.
What are the operating hours of Hair Cuttery?
Hair Cuttery is open Monday to Friday from 9 AM to 9 PM, Saturday from 8 AM to 8 PM, and Sunday from 9 AM to 6 PM.
What services does Hair Cuttery offer?
Hair Cuttery offers full-service haircuts, color, blow-out and styling for women, men, and children, along with professional hair care products.
Can I book an appointment online or via an app?
Yes, you can book an appointment online at www.haircuttery.com or through the Hair Cuttery app available on Apple App Store and Google Play.
Does Hair Cuttery accept walk-ins or require appointments?
Hair Cuttery welcomes walk-ins and does not require appointments, although scheduling one is also an option.
What payment methods are accepted at Hair Cuttery?
Hair Cuttery accepts American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Hair Cuttery have wheelchair accessibility and restroom facilities?
Yes, Hair Cuttery has wheelchair accessible seating and restrooms, ensuring comfort for all guests.
Is Hair Cuttery welcoming to LGBTQ and children?
Yes, Hair Cuttery is a safe and welcoming space for LGBTQ individuals and children.
What nearby places can visitors explore before or after visiting Hair Cuttery?
Visitors can enjoy nearby places like The Commons Shopping Center for shopping, Crumbl Martinsburg for desserts, and SweetFrog Premium Frozen Yogurt for a sweet treat.
Are there dining options near Hair Cuttery in Martinsburg?
Yes, nearby dining options include Jersey Mike's Subs for sandwiches, Taco Loco for Tex-Mex, and Ledo Pizza for pizza and salads.
How can nearby transit or retail locations assist in finding Hair Cuttery?
Nearby retail stores like AT&T Store and T-Mobile Authorized Retailer, as well as other shopping centers, can help orient customers and make it easy to find Hair Cuttery at 245 Retail Commons Parkway.