JCPenney Salon

Reviews

• KD

  KC Gallardo Duran-Bayer

  Oct 2, 2025
  1.0
  I'm not the type who gives bad reviews. But it happened to me twice. One with the stylist Gloria and today with Hailey! The price they quote was too much for flat iron with no wash. I made sure to pay attention to the time they started on me. With Hailey, as she was called the basic stylist who I opted for. My hair isn't curly at all nor is it thick, although long but it's fine type of a hair . It just needs smoothing out. My appointment was supposed to be at 3pm, but because she tended to another male mature customer, that I have to wait for another 10 minutes until she came! Before she started, I specifically asked how much, she responded $15 every 15 minutes. She then started putting hair protectant around after that time. While doing so, I also asked how much of a difference if she washes my hair, so she checked back at the counter and after a minute or 2, came back and told me, it will be another $32 if I had it washed, so I said nope, just smoothen it out. I could tell she was taking her time while doing it, cause it was really a few tiny bunch of hair she was taking to iron out, and again my hair, isn't thick, it is long but fine strands. When I checked out, I was charged $45 cause she said it took her 3 different iron which means 3 sets if 15 minutes!!!! Please don't go to West Side JC Penney! There stylist are ripping you off and please watch what time you started. When I raise my concern, the lady on the front together with Hailey laughed and I could hear them talking about me and about how I complain. No never again pn this branch. I rather bring business else where! #NoToJcPenney Westside Salon #NoToHaileyDstylist
• JL

  Jack Lewaren

  Jul 25, 2025
  1.0
  Got charged $40 for them to bump my hairline unevenly. I had to immediately go to another place to shave my head. All I wanted was an undercut. It’s embarrassing.
• MM

  Marc Mueller

  Jul 23, 2025
  5.0
  Abby is phenomenal! She’s not only incredibly skilled with hair, but also warm, attentive, and genuinely passionate about what she does. She listens, offers great suggestions, and always delivers results that exceed expectations. The salon is clean, stylish, and welcoming—an all-around great experience. I won’t go anywhere else!
• LK

  Lina Khath

  Apr 23, 2023
  5.0
  Agnes did such an amazing job cutting my little brother’s hair :) !! We’ll definitely come here again in the near future
• JH

  Judy Hurtado

  Jan 26, 2020
  5.0
  Polly B is the best hair stylist I've ever had. When she colors hair, she take extra steps to ensure that you don't have to go in every 4-6 weeks, you can wait up until 8 weeks. She's both professional and friendly and takes a real interest in her clients. She's absolutely the best!

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