Great Clips

3.7
327 reviews

About

Hair SalonBeauty Salon
Great Clips in Madison, WI provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 2860 University Avenue offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist. With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Madison, WI!

Details

  • Requires appointmentNot available

Location

Great Clips
2860 University Avenue, Madison, WI
53705, United States

Hours

Reviews

3.7
327 reviews
5 stars
160
4 stars
61
3 stars
24
2 stars
18
1 star
64

What are people saying?

AI-generated from recent customer reviews

Inconsistent Quality

Customers reported a wide range of haircut quality, with some receiving excellent cuts while others experienced poorly executed styles.

Customer Service Issues

Several reviews highlighted poor customer service, including rude interactions and lack of responsiveness from staff.

Staffing Problems

Many customers noted that the location was often short-staffed, leading to long wait times and rushed services.

Positive Experiences with Specific Stylists

Certain stylists, particularly Bobbi and Heather, received consistent praise for their skills and customer service.

Operational Challenges

Customers expressed frustration with the business's hours and online booking system, often finding the location closed or experiencing long wait times despite check-ins.
  • SJ
    Steve John
    Nov 16, 2025
    1.0
    This location has unfortunately lost the skilled stylists it once had. The male stylist currently working is extremely rough, applying excessive pressure while using the clippers, which not only results in an overly short—nearly bald—cut but also causes discomfort by pressing into the skin. Despite clearly requesting a moderate cut, I ended up with a haircut far shorter than I asked for
  • BB
    Bee
    Oct 25, 2025
    1.0
    Had two haircuts here before that were good, but the last was absolutely TERRIBLE. I don’t know his name, but he didn’t give me anything close to what I wanted, and all of my friends agree that he screwed up my hair. I showed him a photo of what I wanted, told him I needed to have a textured cut because my hair was flat, and he seemed confident that he could do it after he looked at it for 2 seconds. Then, he turned me to the side (I couldn’t see what was happening) and chopped off the top of my head and bangs and left the back almost untouched, minus he shaved a little off the bottom. He could tell I looked skeptical after he turned me to face the mirror, and told me “you don’t need to look so skeptical, you came to get a good hair cut.” I told him “I’m just not used to not having any bangs.” To that, he sighed and said “in the photo you showed me…” then stopped, because I’m assuming he KNEW that it was nothing like the photo, and said “you came in today because you wanted to fix your flat hair, and so if you don’t want it to be flat, you comb it up! If you want it to have bangs, and have it be FLAT, you comb it down! Comb up! Comb down!” This was absolutely unacceptable. He was talking to me in such a passive aggressive way and like I was a 12 year old. He also said “obviously you’ve never had a good haircut before, now relax and let me give you a good hair cut.” I’m disappointed that I didn’t tell him off right there. I don’t know if it’s because I came in last minute at 7 pm when they close at 8 pm, so maybe he was mad he had to stay at work an extra 20 minutes? But I’ve worked in the service industry as a bartender, and sometimes I have to stay at the bar until 2:30 am, much later than I would rather stay. Even so, I smile and do my job, and I do it well. I will never be coming back here after this experience. It was horrendous.
  • SG
    Siddharth Ghantasala
    Oct 18, 2025
    1.0
    I told him half off and he basically made me bald after ranting about false biological facts the whole time. The prokaryote has the cell wall
  • MM
    Mark Miller
    Sep 28, 2025
    1.0
    Very inconsistent quality. I have had 2 decent stylists and 2+ stylists who have given choppy and incorrect cuts. My style is a step above a straight buzz. It is a 2 on the sides, 2 inches on the top, and a hard part for a comb over. This is seemingly too difficult for the majority of stylists here. The cut I received yesterday needed to be corrected by another Great Clips. The cut was extremely short on top (~ finger length), choppy, and the stylist blended my hair after the hard part which made it look like my hair was thinning in that area. I will not be going to this site again. I can only assume that there are serious training issues at this Great Clips.
  • LN
    Lyna Nguyen
    Sep 20, 2025
    5.0
    Bobbi was AWESOME. She is so sweet and funny, and I love my haircut! My hair is wavy/curly and she knew exactly how to handle it. She listened to what I wanted and walked me through exactly what she was doing and why. It was a fun experience and my hair feels amazingly soft. Thanks, Bobbi!

Frequently Asked Questions About Great Clips

What haircare services does Great Clips provide?

Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.

What is Online Check-In?

Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.