Many customers praised the skill and attentiveness of the stylists, highlighting their ability to listen and deliver desired results.
Customer Service
Feedback was mixed; while some praised the friendly atmosphere, others reported negative experiences with the reception staff and booking policies.
Atmosphere
The salon was frequently described as clean, welcoming, and relaxing, contributing positively to the overall experience.
Service Quality
Several customers expressed dissatisfaction with specific services, particularly color treatments and eyebrow services, indicating inconsistency in service quality.
Pricing Concerns
Some reviews mentioned high prices and dissatisfaction with the value received, particularly regarding color services.
AD
Ashley Davidson
1 day ago
5.0
Very easy to make appointments online and they have good availability. Location is convenient and easy to find.
They are very professional and the service is excellent. I recommend them to everyone I know.
RG
Robert Goderich
Dec 9, 2025
5.0
Frieda was amazing. She asked amazing questions about my lifestyle and what I was looking for with my cut. She listed to my needs and offered amazing feedback about certain areas of my hairs. She offered some great products for me to use as well. Great conversation, fast and efficient without feeling rushed. I wound give 12 out of 10 if I could.
CL
Connie Li
Dec 9, 2025
1.0
Disappointed by the customer service:
I was taken aback by how my recent interaction with this salon was handled. When I called to reschedule due to a legitimate family emergency, the receptionist immediately jumped to 'We have to charge you even if you reschedule before acknowledging the situation, let along showing empathy.
While I understand the need for a 24-hour policy, there is a way to communicate rules while still treating long-time customers like people. The lack of soft skills at the front desk left a bad taste in my mouth. A salon experience is about hospitality from start to finish, and unfortunately, the booking team missed the mark here.
HT
Hope T
Nov 1, 2025
5.0
I had a great time at Anaala! I get my hair cut very rarely and usually at home or in Asia, because I don’t trust salons with my thick and coarse Asian hair, which I have a lot of, but Ciel was very knowledgeable and listened to my concerns and wants :) I wanted long layers and face-framing pieces so that my hair wouldn’t be this one heavy sheet, and it turned out great and still kept my length and thickness without it feeling too overwhelming! The atmosphere was also very relaxing. The one thing was that the parking situation was more complicated than I anticipated; I had to park in the nearby neighborhood (there doesn’t seem to be a parking lot).
Frequently Asked Questions About Anaala Salon and Spa - Atwood
What are the operating hours of Anaala Salon and Spa - Atwood?
The salon is open Monday through Thursday from 9:00 AM to 8:00 PM, Friday from 9:00 AM to 4:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.
Where is Anaala Salon and Spa - Atwood located?
It is located at 2929 Atwood Avenue, Madison, WI 53704, in the Atwood-Schenk neighborhood.
Which payment options are accepted at Anaala Salon and Spa - Atwood?
They accept American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does Anaala Salon and Spa - Atwood offer?
They offer haircuts, hair coloring, nails, facials, waxing, hair extensions, keratin smoothing treatments, and vivid color services.
Does Anaala Salon and Spa - Atwood require appointments?
Yes, appointments are required to visit the salon.
Are there wheelchair accessible facilities at Anaala Salon and Spa - Atwood?
Yes, the salon has a wheelchair accessible entrance, parking, and restroom.
What brands are featured at Anaala Salon and Spa - Atwood?
They carry AVEDA, OWAY, Moroccan Oil, Voluspa, Colorescience, and PCA Skin products.
Where can I find nearby entertainment options to Anaala Salon and Spa - Atwood?
Nearby, you can visit Monkey Business Institute and Monkey Business Improv, both comedy clubs offering entertaining performances.
Are there places to eat near Anaala Salon and Spa - Atwood?
Yes, nearby restaurants include Glass Nickel Pizza Co., Daisy Cafe & Cupcakery, and Taco Madre offering pizza, bakery items, and Mexican cuisine respectively.
What pet-related services are available near Anaala Salon and Spa - Atwood?
There are several nearby pet services including Divine K-9 (dog training and pet store), Peaceful Pet Massage (pet grooming and spas), and Underdog Pet Rescue.