Business Details
About
Spa
At WELL Spa + Salon at Grand Geneva, we provide our guests with a unique wellness experience. Home to a multitude of both relaxing and therapeutic spa services as well as a wide variety of fitness activities. Offering more than 65 spa and salon services ranging from soothing massages to stimulating body treatments and advanced aesthetics to hair styling, manicures, pedicures and makeup consultations. Whatever your route to relaxation, our highly trained specialists care for your individual rejuvenation and well-being.
Nothing is more important to us than the well-being of our guests and associates.
Location
Hours
Reviews
4.4
187 reviews
5 stars
136
4 stars
25
3 stars
6
2 stars
7
1 star
13
What are people saying?
AI-generated from recent customer reviews
Facility Condition
Many customers noted that the spa facilities are outdated and in need of renovations, with comments about cleanliness and maintenance issues.
Service Quality
While some therapists received high praise for their skills, others were criticized for lack of professionalism and poor customer interaction.
Atmosphere
The overall ambiance was described as lacking the relaxing and tranquil environment expected from a spa, with noise and layout issues detracting from the experience.
Pricing Concerns
Several reviews mentioned that the prices are high relative to the quality of services provided, with some feeling that the value did not meet expectations.
Staff Friendliness
While many customers appreciated the friendliness of the staff, there were notable exceptions where front desk staff were described as unwelcoming.
- JMJovana MilankovicNov 1, 20255.0I came here for a facial treatment with Dori and it was phenomenal. The entire experience was very relaxing and just what I needed. She took extra time to give me recommendations and my skin has been flawless since seeing her. Will visit again just for Dori!
- ASAnnette SvehlekOct 28, 20251.0This spa was Extremely underwhelming and disappointing. There was nothing Grand about it. It is in great need of renovations and upgrades a good cleaning, and some adjustments to making the whole experience feel more relaxing and pampering. The locker room did not feel real clean, especially the hot tub. You couldn't see through the water. It was gray/brown and just looked filthy. You couldn't pay me to go in it. The robes were hopefully clean, but it was questionable and the blankets in the "tranquil" lounge were definitely not changed out. There was only plain ice water with paper cone cups, coffee, and tea out in the "tranquil" room and "relaxation" room. Neither of which were tranquil or relaxing. No sim lights, no soft spa music, no relaxing good "spa smells"..... it was all just...odd and not at all what you would expect from this resort.
- JPJulie PalmerSep 15, 20255.0Great experience
- BPBrittany PetersonAug 8, 20251.0We were looking forward to this especially due to the ability to come back and have a weekend where the guys can golf and ladies can enjoy a spa day. But, the facilities were dirty, outdated, and you felt uncomfortable upon arrival. You can choose to remain in the changing area in upright chairs prior to being called for your service or you can go towards one of the other "waiting areas" but the waiting area must be near a staff area as my husband and I could hear staff's conversations at high volumes where we expect to arrive at a spa to find peace, relaxation, and so on. This was not the case. The massages were fine but nothing to write home about for the price. We won't be coming back as we were very much not impressed with lack of professionalism, feeling rushed, and most of all uncomfortable due to the layout, dirtiness, and loudness.
- KPKenna Barrett, PhDAug 5, 20252.0The spa treatment was fine. However, I was charged an automatic 20% gratuity. They explained why and so forth, but I just found that to be a little steep.
Frequently Asked Questions About WELL Spa + Salon
What types of services does WELL Spa + Salon offer?
WELL Spa + Salon offers over 65 spa and salon services, including massages, body treatments, advanced aesthetics, hair styling, manicures, pedicures, and makeup consultations.
What are the opening hours of WELL Spa + Salon?
WELL Spa + Salon is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 7:00 AM to 7:00 PM.
Where is WELL Spa + Salon located?
WELL Spa + Salon is located at 7036 Grand Geneva Way, Lake Geneva, WI 53147, United States.
How can I contact WELL Spa + Salon for inquiries or bookings?
You can contact WELL Spa + Salon by phone at +1 262-248-8811 or by email at info@GrandGeneva.com.
What payment methods are accepted at WELL Spa + Salon?
WELL Spa + Salon accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Does WELL Spa + Salon have an online presence where I can learn more?
Yes, you can visit their website at http://www.GrandGenevaWellSpa.com or follow them on Facebook at WellSpaSalonAtGrandGeneva and Instagram at Grand_Geneva.
Are there any dining options near WELL Spa + Salon?
Yes, nearby dining includes Ristorante Brissago (Italian and American cuisine), Grand Cafe (American restaurant and cafe), and Geneva Chophouse (American steakhouse).
What recreational activities are available near WELL Spa + Salon?
Nearby recreational options include The Mountain Top Ski & Adventure Center for skiing and hiking, Dan Patch Stables for horseback riding, The Brute Golf Course, and The Highlands Golf Course at Grand Geneva.
Are there nightlife and entertainment venues close to WELL Spa + Salon?
Yes, Evolve Nightclub, Evolve Bar at the Grand Geneva Resort, Lobby Lounge, and Timber Ridge Arcade offer nightlife and entertainment nearby.
Can I stay overnight near WELL Spa + Salon?
Yes, accommodations nearby include Grand Geneva Resort & Spa, The Villas at Grand Geneva, White River Villas at the Grand Geneva, and The Playboy Club Resort Lake Geneva.