Business Details
About
SpaMarcus Hotels & Resorts
At WELL Spa + Salon at Grand Geneva, we provide our guests with a unique wellness experience. Home to a multitude of both relaxing and therapeutic spa services as well as a wide variety of fitness activities. Offering more than 65 spa and salon services ranging from soothing massages to stimulating body treatments and advanced aesthetics to hair styling, manicures, pedicures and makeup consultations. Whatever your route to relaxation, our highly trained specialists care for your individual rejuvenation and well-being.
Nothing is more important to us than the well-being of our guests and associates.
Location
Hours
Reviews
4.4
190 reviews
5 stars
137
4 stars
26
3 stars
6
2 stars
7
1 star
14
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of excellent service from individual therapists.
Facility Condition
Numerous reviews indicated that the spa facilities are outdated and in need of renovations, with complaints about cleanliness and the overall ambiance.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, citing high costs for services and automatic gratuity charges, which they found excessive.
Mixed Experiences
While some customers had exceptional experiences with specific treatments, others reported underwhelming services and issues with the overall spa experience.
- DUDrexia Unverzagt3 days ago1.0I had a massage at the Well Spa at the Grand Geneva Resort. While the massage itself was fine... I would describe it as average at best. The massage room was clean and the service was acceptable but the facilities were sorely lacking. The locker room and waiting area were careworn and dreary. It definitely needed a good cleaning and update. I have had services at this spa some time ago. It has gone downhill.
- JGJay GruskowskiDec 19, 20255.0Best spa & salon in Lake Geneva
- BPBriana PurvisDec 3, 20254.0My friend and I came here for a facial and a massage. All the staff were great. It's unfortunate that all the services are increased $20 per service on the weekends. Also didn't appreciate having a 20% gratuity that was automatically charged additional.
- JMJovana MilankovicNov 1, 20255.0I came here for a facial treatment with Dori and it was phenomenal. The entire experience was very relaxing and just what I needed. She took extra time to give me recommendations and my skin has been flawless since seeing her. Will visit again just for Dori!
- ASAnnette SvehlekOct 28, 20251.0This spa was Extremely underwhelming and disappointing. There was nothing Grand about it. It is in great need of renovations and upgrades a good cleaning, and some adjustments to making the whole experience feel more relaxing and pampering. The locker room did not feel real clean, especially the hot tub. You couldn't see through the water. It was gray/brown and just looked filthy. You couldn't pay me to go in it. The robes were hopefully clean, but it was questionable and the blankets in the "tranquil" lounge were definitely not changed out. There was only plain ice water with paper cone cups, coffee, and tea out in the "tranquil" room and "relaxation" room. Neither of which were tranquil or relaxing. No sim lights, no soft spa music, no relaxing good "spa smells"..... it was all just...odd and not at all what you would expect from this resort.
Frequently Asked Questions About WELL Spa + Salon
What types of services does WELL Spa + Salon offer?
WELL Spa + Salon offers over 65 spa and salon services, including massages, body treatments, advanced aesthetics, hair styling, manicures, pedicures, and makeup consultations.
What are the opening hours of WELL Spa + Salon?
WELL Spa + Salon is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 7:00 AM to 7:00 PM.
Where is WELL Spa + Salon located?
WELL Spa + Salon is located at 7036 Grand Geneva Way, Lake Geneva, WI 53147, United States.
How can I contact WELL Spa + Salon for inquiries or bookings?
You can contact WELL Spa + Salon by phone at +1 262-248-8811 or by email at info@GrandGeneva.com.
What payment methods are accepted at WELL Spa + Salon?
WELL Spa + Salon accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Does WELL Spa + Salon have an online presence where I can learn more?
Yes, you can visit their website at http://www.GrandGenevaWellSpa.com or follow them on Facebook at WellSpaSalonAtGrandGeneva and Instagram at Grand_Geneva.
Are there any dining options near WELL Spa + Salon?
Yes, nearby dining includes Ristorante Brissago (Italian and American cuisine), Grand Cafe (American restaurant and cafe), and Geneva Chophouse (American steakhouse).
What recreational activities are available near WELL Spa + Salon?
Nearby recreational options include The Mountain Top Ski & Adventure Center for skiing and hiking, Dan Patch Stables for horseback riding, The Brute Golf Course, and The Highlands Golf Course at Grand Geneva.
Are there nightlife and entertainment venues close to WELL Spa + Salon?
Yes, Evolve Nightclub, Evolve Bar at the Grand Geneva Resort, Lobby Lounge, and Timber Ridge Arcade offer nightlife and entertainment nearby.
Can I stay overnight near WELL Spa + Salon?
Yes, accommodations nearby include Grand Geneva Resort & Spa, The Villas at Grand Geneva, White River Villas at the Grand Geneva, and The Playboy Club Resort Lake Geneva.