JCPenney Salon

Reviews

• EE

  Evanyell E

  Feb 2, 2022
  1.0
  Man, I really hate to leave this review. Because the staff was really friendly and the girl was really really nice and worked really hard. It's been a couple of months since I went in, and every time I look at my hair, I still hate it. I was so stunned when it was first done that I couldn't really process what I just spent most of my day there for. Several hours. I asked for a balyage, I paid for a balyage, but instead, I got a full foil highlight. I even provided photo references for what I wanted, which was completely the opposite of what I got. I also paid for a full cut and style but only received a rough cut nothing was evenly layered or anything, and I only found that out when I went to a different salon and the girl seemed horrified. The stylist kept asking me what had happened to my hair. I spent double what I was told I would be paying, and I still left a generous tip. Then, I went home and cried. I still really resent what happened with my hair. I wish I had asked for a refund. 230.00 for something I hate is just too much, when I could have gone somewhere else and gotten it done the way I wanted it for the same price. I am mostly disappointed a manager was not there to supervise someone who was brand new. No one ever reached out to me about my experience either.
• RP

  Rita P

  Aug 14, 2021
  5.0
  Bella is fantastic! She took my hair from growing out gray to beautiful rich trendy gray. I've gotten tons of compliments saying I look younger. Thank you.
• JB

  Jenn Barrett

  Jun 22, 2020
  1.0
  Admittedly we were 10 minutes late. I care for my Mom with Alzheimer’s and we were coming from a Doctors appointment and since she was breaking quarantine I scheduled a hair appointment, but we all know how slow a Doctors Office can be. So I apologized for being late and the hairdresser explained she would only have time for an express haircut. To me that was fine as my Mom has been in quarantine for months and literally just needed her haircut. But the disappointment after the hairdresser took a little bit of hair from here and there, after she was done it look like a “true quarantine haircut”! I paid $40 and then took my Mom to Supercuts for a proper haircut. I was so disappointed in JCP!
• RB

  Rochelle Belcourt

  Mar 3, 2020
  5.0
  My stylist Wendi did an amazing job with my highlights and hair cut!
• OD

  OANH DANG

  Feb 15, 2020
  1.0
  I have a charge $36 for shampoo and hair blown when I have recut my hais from last time !!! Too much

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