Bella Terra Spa & Wellness

Reviews

• AP

  Alicia Passmore

  Oct 22, 2025
  1.0
  I recently had the misfortune of visiting this spa for my birthday, a gift from my husband. Unfortunately, the receptionist exhibited rude and dismissive behavior, lacking basic customer service skills. Despite notifying her of my expected late arrival due to unforeseen construction, she deemed me a "no-show" upon my 15-minute delayed arrival. She then proceeded to notify my spouse and refused to accommodate my request for rescheduling or a refund, despite my husband's substantial investment of $600. The receptionist's demeanor became increasingly agitated, culminating in visible shaking. While the massage therapist provided an exceptional experience, scoring 10 out of 10, the subsequent foot massage was marred by an awkward exchange with the attending staff. Upon inquiring about my water preference, I was met with a cryptic reference to "spicy" water, which I perceived as a veiled comment regarding my earlier interaction with the receptionist. Consequently, I terminated my spa visit prematurely, forgoing my scheduled facial treatment. Notably, this was my third consecutive year receiving this spa package as a birthday gift from my husband. I would advise caution when interacting with the receptionist, as her behavior can significantly impact one's overall experience.
• JJ

  Julie Jackson

  Oct 8, 2025
  5.0
  Spent the day here with my sister and had a wonderful time. Was pampered with an amazing facial and massage. Enjoyed every minute!!
• MR

  Maria Rodriguez

  May 1, 2024
  5.0
  When in for a couples massage and it was amazing 10/10! Recommend to go here! We loved every second of it!

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