Business Details
About
Hair SalonBeauty Salon
Great Clips in Lacey, WA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 5128 Yelm Hwy SE offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Lacey, WA!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.9
285 reviews
5 stars
170
4 stars
38
3 stars
15
2 stars
10
1 star
52
What are people saying?
AI-generated from recent customer reviews
Quality of Haircuts
There are mixed reviews regarding the quality of haircuts, with some customers praising specific stylists for their attention to detail, while others report significant dissatisfaction with their cuts.
Staff Professionalism
Several reviews highlight issues with staff professionalism, including rushed service, lack of communication, and negative interactions with customers.
Customer Service
Customer service experiences vary widely; some customers report friendly and attentive service, while others describe rude behavior and poor handling of complaints.
Stylist Recommendations
Certain stylists, such as Missy and Victoria, receive consistent praise, suggesting that customer satisfaction can greatly depend on the stylist.
Wait Times
Customers frequently mention long wait times, even with online check-in, indicating potential understaffing or scheduling issues.
- ASAnnora shivelyNov 10, 20251.0I would give no stars if possible. My teen daughter and husband came in for a haircut and my teens hair was cut almost 3 inches shorter than she asked and crooked with long strands everywhere, my husbands hair had chunks missing rather than faded and long on one side and short on the other. My teen deals with stress over her image and has been bullied. I made my husband and daughter go right back and their hair still was so crooked it had to be fixed by another salon. I have never seen a work product like this and the inability to care. It was as if the stylist had absolutely NO training in hair or customer service. We will never go back.
- MKMark KubaOct 2, 20255.0I've had several of the stylists at this location cut my hair, but I now have Victoria regularly style my hair. Victoria takes her time, double checks her work, and makes sound recommendations. She is very friendly and professional. I recommend Victoria to anyone who needs great clips.
- DWDonald WilliamsJul 1, 20254.0Liked it, Friendly staff
- GSGeri SeagroveJun 29, 20252.0It would have been a great experience IF my hair wasn’t shaved in the back like I asked. I specifically said that I didn’t want it shaved…I wanted it short but not shaved and she said she could do it with the clippers. Then she didn’t even trim the top just cut it shorter around my ears. I showed a picture of what I wanted and explained. I feel like I walked out looking 20 years older. Sorry but I will not be returning. I absolutely hate my haircut!
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What haircare services does Great Clips in Lacey offer?
Great Clips provides haircuts for men, women, kids, and seniors, along with bang, neck, and beard trims. They also offer shampoo, blow dry, hair styling such as updos, and select salons provide perms.
Can I skip waiting by using Online Check-In at Great Clips Summerwalk Village?
Yes! You can use Online Check-In to add your name to the waitlist, see estimated wait times, and receive text alerts via ReadyNext when your wait time is about 15 minutes. This helps minimize your time waiting in the salon.
Do I need an appointment to get a haircut at Great Clips in Lacey?
No appointment is necessary. Great Clips operates as a walk-in salon. However, you can use Online Check-In to reserve your spot on the waitlist.
What are the operating hours for Great Clips at 5128 Yelm Hwy SE, Lacey?
The salon is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on Thanksgiving Day and Christmas Day.
Are Great Clips salons wheelchair accessible and what payment methods do they accept?
Great Clips offers wheelchair accessible entrances and accepts major debit and credit cards, including Mastercard and Visa.
Does Great Clips in Lacey offer hair coloring services?
No, Great Clips salons do not provide hair coloring services.
What should I do after checking in online when I arrive at the salon?
Once you arrive, please check in at the receptionist desk to confirm your presence so the stylists can begin your service.
Are there dining options near Great Clips at Summerwalk Village where I can eat before or after my appointment?
Yes, nearby dining options include MOD Pizza and Farrelli’s Pizza & Pool Co., perfect for enjoying a meal before or after your haircut.
What nearby medical facilities are close to Great Clips in Lacey for emergencies or health needs?
MultiCare Indigo Urgent Care and Lacey Modern Dentistry are nearby, offering accessible medical and dental services close to the salon.
Are there other beauty or wellness services close to Great Clips in Summerwalk Village?
Yes, nearby options include Posh Nails Bar Lacey and Lacey Nails for nail and beauty services, providing convenient complementary treatments.